Line Service Technician

Line Service TechnicianThe Line Service Technician represents Flexjet in a positive and professional manner while serving as the primary contact for our crew members. This role is primarily responsible for providing aviation ground support services to crew members by performing all facets of the ground handling operation, including, but not limited to: baggage/cargo handling, lavatory/potable water service and maintenance, ground support equipment operation, and maintenance.Duties & ResponsibilitiesProvide world-class service during every interaction with our crew members and clientele to maintain long term relationshipsMarshal aircraft in and greet clientele and crew members in a friendly, professional manner.Provide appropriate continuous assistance as necessary to ensure good customer relations with crew members and clientelePark and store or properly secure all parked aircraft at all times and direct the movement of aircraft and vehicular traffic on the ramp including the FBO facility and hangarsService aircraft with all supplies and materials, including fueling, which may be required by the aircraftMaintain, clean and organize ramp, hangars and facilities keeping all free of debris and clutterAccept and control checks of fuel received into site operated fuel storage system(s)Perform fuel quality tests on applicable equipment in accordance with ATA form 103Assist all aircraft crews and passengers by providing various services they may desire and aid in boarding and deplaning of passengers, baggage, and cargoTransport crews and passengers to local hotels and/or airport terminal as neededOperate vehicular (fuel trucks, tugs, baggage handling) and ground radio equipmentGeneral cleaning of aircraft as needed or requestedPerform periodic checks of all equipment and facilities and document findingsInitiating emergency response procedures when requiredPerform various lawn care and janitorial services to ensure a pleasant and clean work environment and guest waiting areasContribute and participate in any customer appreciation and promotional events, such as birthdays or anniversariesComply with all airport authority rules and regulations including AOA operations and airport security requirements.Participate in continuous training including NATA programs and company designed curriculumOther duties as assignedEducation & ExperienceHigh school graduatePrevious experience in FBO services, fuel handling experience, and customer service preferredAbility to comprehend and perform basic math calculations with minimal errorsProficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)Knowledge of use and operation of standard office equipmentPrevious aviation experience desiredRequired SkillsMust possess the legal ability to work in the United StatesStrong working knowledge of FBO operations, customer service principles, and the Flexjet service philosophyExcellent interpersonal, verbal, and written skills are necessary to perform job at the expected levelMust have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasksSuccessful candidate must be able to respond calmly and handle many customers' demands in a fast-paced environmentAbility to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quicklyCandidate should work well in a fast-paced environment and be flexible to the changing needs of the businessMust maintain a valid state driver's licenseScheduleSuccessful candidate will need a flexible schedule as dictated by aircraft schedules