Specialty Seller, Collections Practice

Job Title: Specialty Seller, Collections Practice Job Description

Concentrix is seeking to add a Sales Director to our F&A (Collections) practice for the North American sales theatre – Local sales with Global capability. From Banking and specific financial service markets (Retail, Auto) to large scale Telecoms and Utilities sectors, Concentrix is aiming to develop Collections solutions for client’s that meet the right balance of cost, efficiency, risk and innovation, all whilst navigating the multi layered and evolving regulatory structures - even more so with the development of greater self-service, digital and AI powered solutions.

Concentrix Collections offers a breadth of highly established operational capabilities both domestically in the US and Globally with its deep network of Near and Offshore dedicated service sites, and benefits from core Concentrix technology that drives operational excellence. AI has become an essential tool across numerous aspects of the collection’s ecosystem; tracking and preventing delinquency through enhanced Data Analytics, enhancing operational efficiency with Agent support tools and driving the customer experience with Generative AI engagement. Concentrix has developed Collections tools that integrate advanced core technologies with insights from across our Global 12,000 agent experts to provide effective and compliant solutions. These tools enhance the both the customer and agent experience, whilst creating real value for clients in terms of Revenue and Cost.

Responsibilities

• Responsibilities will include building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration for Concentrix within the North American (mainly US) market.
• The ideal candidate will possess a proven history and background in Collections that enables them to lead a sales effort that will include teaming with Sales Representatives, Solutions Architects, Practice SME’s for engagements at the CXO level within large enterprises.
• The successful candidate will possess a domain background that enables them to drive an engagement and interact both at the CXO/VP level and with key client stakeholders and technical specialists in the Collections sphere.
• This includes a technical understanding of US compliance, Credit Risk, AI solutions and On/Near/Off shore operating models.
• The candidate must possess proven strategic and analytical thinking skills to address business, product, and technical challenges, while effectively constructing persuasive value propositions and working collaboratively across departments to achieve consensus.

Qualifications

• A demonstrable number of years of Collections related sales or business development experience, ideally with direct field experience selling complex transformational technology solutions to Fortune 500 companies.
• Prior experience in the Contact Center industry with in-depth knowledge of the US Collections markets, it’s compliance framework and key challenges, especially in relation to the development of Collections AI technology.
• Consultative selling experience with proven successful experience in closing complex multi-jurisdictional / offshore solutions.
• Excellent presentation and executive engagement skills with exceptional negotiation capabilities.
• Must be a self-starter and adept at thriving in fast-paced environments, seamlessly integrating into team settings.
• Strong leadership capabilities, possessing a powerful results-oriented mindset.
• Exemplary interpersonal and communication talents, able to work collaboratively and inspire team success in a cooperative environment.
• Is a trusted advisor to customers and colleagues.

Your Impact

Your success at Concentrix will directly impact the growth of our overall organization. You will be masterful in client engagement and impact how your customers do business in an ever-changing environment. You will collaborate with the broader sales team to grow a pipeline and close new business that delivers outstanding value, ROI, and client experiences to our customers.

Salary

The annual base salary range for this role is $160,000 to $210,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience and competencies.

Benefits

• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

Deadline

The deadline to apply for this role is October the 12th, 2026.

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Location

Location: USA, FL, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting View email address on click.appcast.io. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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