Operations Manager for Student Success

Operations Manager for Student Success The Operations Manager for Student Success supports system development and the daily operations of the Student Success Center, overseeing administrative processes and workflows to advance the center's mission. This is a full‑time, benefits‑eligible, hourly position with a hiring range of $24.47 – $30.59 per hour. Core Responsibilities Design, maintain, and improve business processes and administrative systems to bolster initiatives within the Student Success Center. Serve as the primary Student Success Center contact for outside organizations and other departments, responding to technical, administrative, or operational questions and ensuring necessary follow‑up. Oversee the use of the Advocate/Maxient database software, analyze related procedures and workflows, and recommend improvements. Collect, analyze, and report student engagement and intervention data for internal and external stakeholders. Utilize college software systems (e.g., Banner, Power BI, Maxient) to access and process essential information related to Student Success functions and services. Draft communications, procedural guides, and documentation to standardize workflows and support Assistant Deans. Support the Administration Committee by coordinating petitions, meeting agendas, and communications. Supervise the Student Success Coordinator. Requirements Bachelor’s degree or equivalent experience. Minimum three years of experience in college student services. Knowledge and proficiency in Microsoft Office Suite, Google Apps, and willingness to be trained on additional platforms such as Oracle, Power BI, Maxient, and Banner. Strong interpersonal and communication skills. Demonstrated ability to manage sensitive and confidential information with professionalism and discretion. Comfort working independently and collaboratively in a fast‑paced, evolving environment. Commitment to diversity, equity, inclusion, and access in student support work. Physical Demands and Working Conditions Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Other Appointment is contingent upon successful completion of a criminal background check and reference verification. Benefits Competitive health, dental, vision, life and disability insurance. Generous retirement plan with employer matching. Time‑away program of up to 34 days per year, increasing with length of service. Robust educational assistance programs. MiddCard privileges, including access to athletic facilities, discounts at the college store, library privileges, and cultural and sporting events. Discounts on season passes at Middlebury College’s Snow Bowl, the Ralph Myhre Golf Course, and the Rikert Outdoor Center. Spouse or domestic partner support services. Equal‑Opportunity Statement Middlebury College is an equal‑opportunity employer where diversity, equity, and inclusion are core values. The College invites applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities, and encourages individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace. Please apply at #J-18808-Ljbffr Middlebury College