Care Access Specialist

Care Access Specialist

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Summary: The Care Access Specialist team serves as the information center and first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.

Responsibilities:

• Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations. Meets call quality standards
• Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary
• Manages incoming and outgoing referrals for multiple clinics. Follows referral management policies and procedures
• Answers telephones, directs calls, takes and delivers messages in Epic
• Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors
• Effectively precepts new co-workers as assigned
• Message and respond to patient messages in the two-way texting platform
• Answers clinic and provider in-basket messages
• Work clinic cancellation, no show, recall worklists
• Other admin work as needed

Education Requirements: High School Diploma or GED

Licensure/Certification Requirements: Professional Experience Requirements: Three (3) years of customer service and/or clerical experience required.