Patient Concierge, Spanish Bilingual

Patient Concierge

Patient Concierge contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. Patient Concierge is the first point of contact for patients and family members at South Bay Radiation Oncology Center. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success.

Responsibilities

• Greet patients and families.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Receive and correctly record receipts of patient payments.
• Enter, verify and update patient demographic and insurance information.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Regular attendance and punctuality.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Perform any other functions as required by management.

Qualifications

• Ability to work a flexible schedule as necessary
• Experience working in a busy, fast-paced medical office setting, highly preferred
• High School Diploma or equivalent experience, preferred
• Knowledge of medical terminology, preferred
• One year of medical office experience, preferred
• Experience accessing and updating an EMR system, preferred
• Bilingual in Spanish

Location

South Bay Radiation Oncology Center

959 Lane Ave

Chula Vista, CA 91914

Anticipated hourly range: $23 per hour - $25.20 per hour

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs