IT Operations and Service Delivery Lead

Job Description

Job Description

IT Operations and Service Delivery Lead- NYC Area

IT Manager - High Growth AI Infrastructure Company
Location: NYC Area. Primarily WFH with some on-site requirement
Salary : $120k - $160k + bonus DOE, unlimited PTO, RSUs, fully paid health insurance 
Looking for: 5+ years of experience IT operations and service delivery. Must have experience managing MSP and IT Vendor relationships. Experience in a tech/SaaS org is highly preferred as well. 

Who We Are

We are a publicly traded, vertically integrated AI infrastructure company that owns the full stack from power generation to GPU compute. While many in the space lease their infrastructure, we own our data centers, power assets, and bare-metal GPU platforms outright, giving us a cost and speed advantage that is hard to replicate at scale. We are expanding across multiple US markets and are an NVIDIA partner with next-generation hardware commitments already in place. We are building the physical layer that the next decade of AI will run on.

 

The Role

We're hiring a hands-on IT Operations & Service Delivery Lead to build and run the operating model for corporate IT as we scale. This is not primarily a security or GRC role. You'll sit between employees, HR, business owners, GRC, and our managed service providers, making sure IT services are owned, supported, documented, measurable, and recoverable. The ideal candidate brings strong cloud identity and endpoint management experience, hands-on Google Workspace administration, working knowledge of Microsoft Entra ID and Intune, and the technical depth to manage and push back on an MSP. The role is hands-on today, with a path into formal IT Operations management as we grow.

What You'll Do

• Help define and mature our cloud identity and endpoint management model across Google Workspace and future Microsoft capabilities, including Entra ID tenant setup, Intune device management, and application deployment
• Own identity and endpoint standards: admin roles, MFA, recovery access, device enrollment, and future conditional access controls
• Manage Microsoft 365, Entra ID, and Intune licensing as those services roll out
• Keep us in ownership and control of our cloud tenants, configurations, logs, and credentials even when an MSP handles implementation
• Build and maintain our IT service catalog, ownership model, support expectations, SLAs, and escalation procedures
• Define practical workflows for incidents, requests, onboarding/offboarding, assets, and changes
• Own the MSP relationship day to day: ticket quality, service reviews, escalations, and continuous improvement
• Build repeatable Joiner/Mover/Leaver workflows across HR, Google Workspace, SaaS, and endpoint provisioning
• Oversee Windows and macOS endpoint lifecycle: provisioning, imaging, MDM/RMM, patching, EDR coordination, and secure retirement
• Maintain an authoritative asset inventory and support SOC 2 and SOX ITGC audits with technical evidence

What We're Looking For

• 5+ years of progressive experience in IT operations, systems administration, endpoint engineering, or IT service delivery
• Hands-on experience with Microsoft Entra ID and Intune, including tenant administration and device lifecycle management
• Experience standing up a Microsoft tenant and administering M365; integrating Microsoft cloud into a Google Workspace environment strongly preferred
• Working knowledge of Google Workspace administration
• Demonstrated experience managing an MSP or outsourced IT provider, including SLAs and vendor accountability
• Strong practical ITSM knowledge and SOP/runbook development
• Experience designing Joiner/Mover/Leaver processes

Even Better If you Have Experience With: 

• High-growth or startup operating experience
• MSP transition or provider migration experience
• Apple Business Manager/Jamf or comparable Apple MDM
• Public company, SOX ITGC, SOC 2, or ISO 27001 exposure
• Data center, colocation, or infrastructure company background

 

Compensation

• $120,000 to $160,000 base salary DOE + Bonus
• 401k w/ match and no vesting period
• Equity in the form of RSUs
• Employer Paid Health Insurance
• Unlimited PTO
  
  

#enghp

- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 08/11/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at ****** to make arrangements.