Business Operations Specialist

Job Title: Business Operations Specialist



Duration (Contract): 12 Months



Client Location: Plano, TX 75023

Location Preference: Onsite

Job Description:

Key Responsibilities:

Sales Operations & Enablement:

• Support the end-to-end sales operations lifecycle, including pipeline management, forecasting, territory planning, and quota administration

• Partner with Sales, Marketing, Finance, and DA leadership to streamline processes and remove operational roadblocks

• Serve as a key point of contact for sales enablement tools, systems, and processes across the DA organization

• Assist in the development and execution of sales enablement programs, training materials, and onboarding resources to improve seller productivity and effectiveness

• Oversee call center customer service operations for assigned accounts

Data Analysis & Reporting:

• • Develop, maintain, and enhance dashboards, reports, and scorecards to provide actionable insights on sales performance, KPIs, Returns, and business trends

  • Conduct deep-dive analyses to identify patterns, gaps, and opportunities within the sales funnel and revenue pipeline

  • Translate complex data sets into clear, concise narratives and recommendations for senior leadership and stakeholders

  • Monitor data integrity across CRM and related sales systems, ensuring accuracy and consistency of reporting

Process Improvement & Project Management:

• • Identify and lead continuous improvement initiatives that enhance the efficiency and scalability of sales operations processes

  • Document standard operating procedures (SOPs) and best practices for key operational workflows

  • Assist in managing cross-functional projects from initiation through completion, ensuring timely delivery and stakeholder alignment

  • Support change management efforts related to system implementations, process redesigns, and organizational updates

  • Identify and lead continuous improvement initiatives to reduce return

CRM & Systems Administration:

• • Manage and maintain CRM platforms (e.g., Salesforce) including data hygiene, user support, and process configuration

  • Collaborate with IT and systems teams to evaluate, implement, and optimize sales technology solutions

  • Provide end-user training and support for sales tools and platforms

Stakeholder Collaboration & Communication:

• • Act as a liaison between the DA Sales team and internal operations, finance, Logistics and analytics functions

  • Prepare and present operational updates, business reviews, and performance summaries to leadership

  • Build strong working relationships with stakeholders at all levels of the organization to ensure alignment and effective execution

Required Skills, Experiences, Education and Competencies:

• • Bachelor's degree in business administration, Business Operations, or a related field (master's degree a plus)

  • 5+ years of experience in Sales Operations, Business Operations, or a related analytical/operations role

  • Strong proficiency in CRM platforms (Salesforce preferred) and sales enablement tools

  • Advanced skills in Microsoft Excel and/or Google Sheets (pivot tables, VLOOKUP, complex formulas)

  • Demonstrated ability to manage and analyze large datasets and translate findings into actionable business insights

  • 3+ Years Call center operations experience

  • Proven project management skills with the ability to prioritize and manage multiple initiatives simultaneously

  • Strong written and verbal communication skills with the ability to present to executive audiences

  • Experience working within a Decision Analytics, Data & Analytics, or Technology-driven organization

  • Familiarity with SQL or other data querying languages

  • Familiarity with data visualization tools such as Tableau, Power BI, or Looker

  • Experience supporting sales and contact center operations

  • Prior experience in a contractor or consulting capacity supporting large-scale enterprise organizations

  • Familiarity with Agile or project management methodologies (e.g., Jira, Zendesk)

The hourly range for roles of this nature are $35.00 to $45.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.