Genesys Cloud Architect

Genesys Cloud Architect

Our client, a leading consulting firm, is in need of a Genesys Cloud Architect for a 6-month contract to hire opportunity supporting a customer in Houston, TX. The Genesys Cloud Architect will be supporting an enterprise migration of a newly acquired company, helping them migrate and integrate their Genesys Cloud environment into a single instance with the parent company. The Genesys Cloud Architect will be responsible for helping the customer migrate CX Cloud Connector to Service Cloud Voice, implementing platform configurations (routing, queues, skills, IVR flows), agent configurations, build and maintain call flows, develop and support API Integrations (customer is a MuleSoft shop), and support the integration of third party apps onto Genesys, specifically Salesforce.

Required Skills:

• At least 5 years of experience supporting the design, development and configuration of the Genesys Cloud platform.
• Must have prior consultative experience as well as experience interacting with key stakeholders to help them better understand solution design and the state of the migration.
• Experience migrating CX Cloud Connector to Service Cloud Voice.
• Experience supporting enterprise Genesys Cloud migrations into a single instance.
• Experience supporting the design and integration of third party applications, specifically Salesforce, onto the Genesys platform.
• MuleSoft API Integration experience.

Desired Skills:

• Any level of Genesys certification.

ClearBridge Technology Group is an Equal Opportunity Employer. We offer excellent benefits and compensation packages. The expected hourly rate range for this role is $65 – 90/ hr. The posted range is an estimate. The actual compensation offer will be based on the candidate's experience, skills, qualifications and will be in line with internal equity.