General Manager

Job Description

Job Description

Who We Are…

Harper Limbach’s primary core value has always been: We Care .

We are committed to creating a culture of belonging for our employees, our We Care culture, and our industry as a whole.

Harper Limbach LLC, a Limbach Holdings, Inc. company, delivers and maintains quality building systems, focusing specifically on MEP+C-intensive projects for building owners and contractors. Harper commits to providing the owner the best end-product in terms of price and quality; we also manage all components of mechanical, electrical, plumbing, and control systems for the building owner from system design and construction through performance and maintenance.

Our vision is to be a top 5 ENR specialty contractor in the Southeast, built on organic growth through operational excellence and internally promoting our people.

Our purpose is to create great opportunities for people.

We carry out our vision and purpose through a commitment to our four core values…

• We Care
• We Act with Integrity
• We Are Innovative
• We Are Accountable

The Benefits & Perks…

• Base salary range of $175K - $190K
• Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match.
• HSA, FSA, and life insurance offerings.
• Maximize your professional development with our award-winning Learning & Engagement team.
• Engage in our “We Care” culture through our ERGs, brought to you by EMBRACE.
• Career pathing flexibility and mobility.

Who You Are…

As General Manager, you are responsible for growing existing building owner relationships through the sale and delivery of special projects (projects less than $500k), T&M work, and renewal of maintenance contracts. This role is counted on to coordinate resources to ensure that work is completed on time, within budget, to the customer’s satisfaction, and tracked in an accurate manner. You will be expected to work collaboratively with the leadership team to ensure the building owner receives a seamless experience.

This Position…

Some examples of the work you might do includes:

• Advocates and reinforces the guiding principles, wellness program, and safety culture of the Company.
• Manager & Cross Function Collaborator - You create an environment where the ODR team and sales staff work together closely while maintaining clear roles and responsibilities across the cross-functional team. The person should be focused on providing seamless customer experience, collaborating with the account teams regardless of reporting relationship. S/he is on-site with their teams consistently to meet with customers. This person demonstrates the ability to inspire and motivate a team with tremendous positive energy.
• Attractor and Developer of Talent - You understand how to source talent from the local marketplace and are consistently identifying current and future potential talent. This role is an ambassador of the brand and company, creating a pool of interested talent. They are actively focused on the development of their team, both in the current role and future career path.
• Financial & Reporting Expectations - You understand and are proficient at managing costs both in projects, maintenance & T/M offerings. The General Manager is responsible for selling, managing and collecting cash for all recurring revenue at the branch. Recurring revenue is revenue less than $500k in total value.
• Proactive Approach - The General Manager has a proven track record of successful deal closure. You are expected to maximize all gross profit outcomes by selling solutions, closely monitoring resources and cost. This role understands how to maximize short term profit, while balancing the overall long term goals with the strategic accounts.
• Resource Management - You are able to properly manage a diverse set of resources over both the short and long term. This role leverages business and team knowledge, paired with commission plans and goals in order to achieve the branch's overall outcome.
• Strategic Alignment - The General Manager supports the VP of Sales and Branch Manager in executing the Company’s strategy locally. This role participates in the creation of the localized strategy and has a primary responsibility in executing it.
• Hands-On Experience - The General Manager understands how to manage sales goals with a yearly quota and is unrelenting in their pursuit of that sales objective. They are willing and enjoy visiting customers with their staff.
• Proactively analyzes customer organization and decision making processes to effectively participate in sales strategy development and presentations for key assigned accounts.
• Establishes escalation policies to ensure customer retention while maintaining profit objectives.

What You Need…

• 7+ years of related employment experience.
• 2+ years in a mentor, supervisory, or management role.
• Extensive knowledge of the HVAC/controls industry.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Intermediate level computer skills, including proficiency with Microsoft Office (Excel in particular).
• Capacity to leverage communication/interpersonal skills to develop and enhance business relationships.
• Must have a valid driver's license.
• Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.

Preferred Qualifications:

• College degree or advanced education preferred.
• Demonstrated experience in a customer facing role, preferably with both sales and operational experience.
• Strong cross-functional collaboration skills.

Conduct Standards:

• Maintains appropriate Company confidentiality at all times.
• Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
• Cultivates and promotes the “Hearts & Minds” safety culture.
• Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).

Work Environment:

• This position operates primarily in a professional office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.
• Work tasks may occasionally necessitate travel to local job sites, which means intermittent exposure to the conditions typically associated with a construction site.

Physical Demands:

• In performing the duties of this job, the incumbent is regularly required to sit, stand, walk, talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.
• This is considered a light work position, which means possible exertion of up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.

This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer.