System Network Administrator

The IT Systems Administrator is responsible for the configuration, maintenance, and strategic management of our IT systems and networks, with a razor-sharp focus on security, resilience, and efficiency. In this role, you will oversee all system integrations and automations within a complex, highly automated technology environment. Serving as our resident systems expert, you will manage both existing and newly acquired enterprise technologies while providing advanced Tier 3 support and escalated troubleshooting as needed. Key Responsibilities Primary Administration: Serve as the lead administrator for core IT systems, including Google Workspace, OneLogin, RingCentral, Crowdstrike, Spin, and ManageEngine. Optimization: Regularly audit IT systems to maximize performance, reliability, and security, identifying opportunities for proactive enhancements. Disaster Recovery & Troubleshooting: Rapidly diagnose and resolve system failures to minimize downtime and restore functionality. Architecture & Deployment: Assist in researching, selecting, designing, and deploying new IT systems and infrastructure. Documentation: Build and maintain clear, accurate, up-to-date documentation for all IT functions, workflows, and system processes. End-to-End Engineering: Provide comprehensive network administration for wired and wireless networks, including routing, firewall management, and DNS. Performance Audits: Configure and routinely audit network equipment to ensure top-tier security and optimal bandwidth performance. Issue Resolution: Troubleshoot complex network failures and implement swift corrective actions. Network Mapping: Create and maintain precise, up-to-date network diagrams and technical documentation. MDM Deployment: Create and deploy OS images, software packages, security patches, and device configurations using Mobile Device Management (MDM) tools. Endpoint Security: Mitigate device security risks utilizing advanced antivirus tools and modern threat-mitigation practices. Cross-Platform Support: Provide escalated technical support for Windows, Apple/Mac, and Android/Chrome devices. Asset Management: Assist in maintaining accurate inventory and licensing logs for all hardware and software resources. Regulatory Compliance: Ensure all networks and systems rigidly adhere to cybersecurity best practices and HIPAA regulations. Security Initiatives: Help develop, implement, and manage organization-wide IT security frameworks. Incident Response: Participate in the development, review, and live testing of the Cybersecurity Incident Response Plan, Security Playbooks, and related protocols. Tier 3 Escalations: Act as the ultimate technical escalation point for Tier 1 and Tier 2 support teams, while stepping in to assist with lower-tier tickets during peak times. Service Excellence: Resolve IT requests efficiently and professionally, maintaining a strong focus on internal customer service and relationship building. SLA Accountability: Meet and exceed established SLAs and performance metrics. Role Requirements Education & Experience Degree/Experience: Associate’s degree in a related technical field, OR a minimum of three (3) years of direct experience as an IT Systems Administrator. #J-18808-Ljbffr Nelson Connects