Customer Service Representative

Compensation $12.77 to $13.50 hourly Location 14523 Telegraph Rd, Woodbridge, VA 22192, United States of America Job Overview U-Haul is seeking a friendly, motivated Customer Service Representative to serve as the face of U-Haul’s exceptional service. The role involves inspecting and maintaining equipment, dispatching and returning equipment, and assisting customers with all aspects of the rental experience. Benefits Career stability Opportunities for advancement Mindset App reimbursement Gym reimbursement program Health insurance & prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) savings plan Employee Stock Ownership Plan (ESOP) 24‑hour physician available for kids Dental & vision plans Business travel insurance You Matter EAP LifeLock identity theft protection Critical illness/group accident insurance Dave Ramsey’s SmartDollar program Responsibilities Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone‑based U‑Scan technology to manage rentals and inventory. Move and hook up U‑Haul trucks and trailers. Clean and inspect equipment on the lot, including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U‑Haul upon employment). Drive a forklift (certification offered through U‑Haul upon employment). Other duties as assigned. Participate in ongoing continuous U‑Haul education through U‑Haul University. Minimum Qualifications Valid driver’s license and ability to maintain a good driving record. High school diploma or equivalent. Work Environment The job involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required. U‑Haul is committed to a healthy work environment and will not hire or re‑hire individuals who use nicotine products in the following states: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands The role requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted). EEO & Accommodations U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis. #J-18808-Ljbffr U-Haul