Part-Time (Contractor) Community Success Manager (Greeley, CO)

Community Success Manager (CSM)

As a Community Success Manager (CSM), you will serve as a personal, in-person point of contact for 200+ families in the Greeley area. Your mission is to knock on doors, engage residents face-to-face, and help connect them to free benefits like telehealth, tutoring, financial tools, and Viva's mobile app—offered through a partnership between Viva and their property owner.

Viva is a network of affordable housing that offers families a set of benefits, including renting at affordable rates, while earning cash back from rent, which they can use to save, invest, and pursue their personal goals. We are creating equity for all through housing.

The Community Success Manager (CSM) will be a personal (in-person, on the ground) point of contact for 200+ families across multiple apartment communities helping connect families to benefits. These benefits include the Viva "financial wellness" package, but also access to healthcare through telehealth, free tutoring from Learn To Be (non-profit), and other benefits that may arise.

Together with our partners we provide a 'continuum of care'.

Opening: 1 part-time contractor role available

• Can start immediately
• Start date is negotiable

Reports To: Director of Community Success (Etna)

• Part-Time Contractor
• Minimum 10 hours per week
• Maximum 20 hours per week

Travel to our apartment communities in the Greeley area is required

• Additional travel to other apartment communities may be required as we expand.
• Travel mileage to and from partner communities will be reimbursed.
• You will establish a relationship with property management and be welcomed into the community, including via email / text announcement to the residents.
• You will be able to complete your work during times when management is on site to provide support, and during daylight hours.

Flexible Schedule

• You will have clear goals but can collaborate with your Viva manager and property managers to flexibly schedule the days / times that you accomplish work
• Note: You will want to make yourselves available to residents including at the times they are available, so some evenings and weekends are ideal

Compensation:

• Pay range is commensurate with experience: $20 - $35 / hr.
• Will revisit and renegotiate as appropriate no later than 180 days after start

Roles and Responsibilities:

• Become familiar with the Viva team
• Become familiar with the Viva Benefits product
• Have a 1:1 user interview session with a Product Manager or Director
• Become familiar with the benefits available to our resident families
• Become familiar with our on the ground partners
• Engage residents in person
• Follow up with residents remotely
• Track resident engagement

Qualifications:

• An intellectually curious generalist or 'T-shaped' professional
• Aspiration to learn about early-stage startups
• Motivated to help people
• Bilingual English/Spanish strongly preferred
• Social Workers and Public Health professionals encouraged
• Familiarity with the Social Determinants of Health (SDOH) framework encouraged
• Former law enforcement or armed services experience welcomed and valued
• 2+ Years Experience preferred: Helping deliver benefits (eg: health, education, financial inclusion) directly to diverse families in an urban context