Associate Service Center Specialist (Full-time)

Macy's is more than just a store. A story about innovations and traditions...We've been part of memorable moments and milestones for countless customers and colleagues. The At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.
We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Performance-based incentives
* Employee Assistance Program with mental health counseling and legal/financial advice
Greet & connect with customers in a friendly and genuine way. Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
* Offer options and solutions to customers to complete the sale
* Wrap-Up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitement
* Assist customers in all aspects of the total store experience, including customers using devices to shop and compare
* Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure collection area is organized so the customer pick-up experience is friction-free
* Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer
* Sell gift cards and work to resolve customers' Macy's card issues, as needed.
* Follow store's audit policies and procedures
* Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures
* Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
*Product Knowledge: *Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
*Communication: *Comfortable communicating with customers virtually, via phone, and in person.
*Sales*: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
*Technology: *Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
*Continuous Learning: *Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.
*Collaboration: *Partnership with the total team to drive sales and deliver the customer experience
*Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
* Resourceful and eager to start a new venture and can adapt to changing priorities; Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English.
* No Education or Experience Required.
*Frequent use of computers and handheld electronic equipment.
* Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
*Join us and help write the next chapter in our story - Apply Today!*
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.