Operations Manager

Join Our Team at CencoraOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!This position is located onsite at our facility in Cary, NC. There is no option for remote or hybrid work.This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.World Courier is a provider of premium logistics services and the leading global specialty supplier of transportation, storage and distribution services for multinational biopharmaceutical clinical trials. With more than 2,500 employees in more than 50 countries, we combine our global reach with a local presence.Responsibilities Include:Recruiting, hiring and maintaining talented human resources.Developing new employees and overseeing the training of staff in handling procedures including timely recurrent training to meet the developing needs of our business.Ensuring compliance with all relevant SOP's and good business practices.Developing local operational procedures and policies that ensure quality within the organization.Quarterly review of processes and workflows.Collaborating, both nationally and globally, with other managers to develop business strategies, resolve issues and support growth.Delegation of responsibilities to ensure all shipments in transit through the station are properly managed.Monitoring station activity, identifying needs for resources, managing station costs and ensuring quality objectives are maintained.Ensuring that critical cold chain requirements are met. Qualifying and maintaining equipment that supports our business.Complying with FAA, TSA, FDA and other regulations that impact our organization.Troubleshooting and problem management (Agent relations, CAPA assessments & root causes, etc.).Conducting performance reviews and evaluations with the goal of assessing employee performance and identifying areas for professional development (Succession planning for direct reports).Quarterly compensation reviews for direct reports.Fostering a cooperative and harmonious workplace while preserving high employee morale (Team recognition, True Blues, celebrate team wins).Managing office expenses.Meeting company reporting deadline.KPI review.Maintaining local vendor relationships and ensuring quality standards (Review contracts with vendors/carries/agents and drive rate negotiations/cost saving opportunities).Understanding and implementing new technology to increase performance and productivity.Education and Experience:Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, human resources or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education.Requires 5+ years directly related and progressively responsible experience, including 2+ years at a supervisory level.Minimum Skills and Abilities:Professional manner and sense of urgency.Excellent interpersonal and communication skills.Strong organizational and time management skills.Exceptional work ethic and team leader.Professional and approachable demeanor.Full understanding of Cold Chain Management.Training, Onboarding/Offboarding of associates.Environmental Health & Safety awareness.Security and Access Control Awareness.Natural disasters response plans and awareness.HAZMAT Certification (or understanding thereof).