REHABILITATION CASE COORDINATOR I (UMP)

Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at View email address on click.appcast.io or call View phone number on click.appcast.io for further information and to request or discuss an accommodation. Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials. Job Requisition ID: 55483 Opening Date: 05/01/2026 Closing Date: 05/14/2026 Agency: Department of Human Services Class Title: REHABILITATION CASE COORD I (38141) Skill Option: UMP Certificate Bilingual Option: None Salary: Anticipated Salary (Eff 7/1/26) $4,144-$5,429/month ($49,728-$65,148/year) Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Bargaining Unit Code: RC014 Clerical Employees, AFSCME Merit Comp Code: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Position Overview The Division of Rehabilitation Services (DRS) is the state’s leading division serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. The Division of Rehabilitation Services is seeking to hire a Rehabilitation Case Coordinator who is a self‑motivated and detail‑oriented individual with strong communication skills who will work with counselor(s) and the case management system to determine daily priority of customer service delivery. This position collects, reviews and processes Individual Provider (IP) time sheets, vendor bills and payments and triages and prioritizes incoming mail, email, phone calls, voicemail, and drop‑in customers. The Rehabilitation Case Coordinator assists applicants, program participants, family members/guardians/caregivers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program. Demonstrates commitment to valuing diversity, equity, accessibility, and racial justice by contributing to an inclusive working environment. Essential Functions Works with counselor(s) and the case management system to determine daily priority of customer service delivery. Collects, reviews and processes Individual Provider (IP) time sheets bi‑monthly. Assists applicants, program participants, family members/guardians/caregivers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program. Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop‑in customers. Meets frequently with Home Services Program staff within the office and/or supervisor to plan and/or discuss general casework activities. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill and mental development equivalent to the completion of four (4) years of high school. Requires two (2) years of clerical related experience that demonstrates incorporation of working‑level proficiency and accuracy in performing keyboarding functions. Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class. Conditions of Employment Requires ability to travel for training. All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description. Work Hours: Mon‑Fri, 8:30am-5pm, 1 hour unpaid lunch. Division of Rehabilitation Services Bureau of Customer and Community Field Services About the Agency: The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness. As a State of Illinois employee, you will receive a robust benefit package that includes the following: Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick days annually (Sick days carry over from year to year) 10-25 days of Paid Vacation time annually - (10 days in year one of employment) Benefit time modified for part‑time, 12‑hour, & non‑standard work schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre‑Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) Federal Public Service Loan Forgiveness Program eligibility GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application. #J-18808-Ljbffr State-of-Illinois