Customer Service Representative - State Farm Agent Team Member

divh2Responsive Recruiter/h2pHighly organized and customer-focused Front Desk/Customer Service Representative with extensive experience supporting insurance office operations at State Farm. Proficient in managing high-volume inbound calls, handling policy renewals and new business for multiple insurance products, and providing exceptional service to walk-in and phone customers. Adept at assisting with underwriting inquiries, processing payments, and ensuring smooth office workflows. Skilled at pivoting service interactions toward sales opportunities, leading to increased customer retention and business growth. Strong team player with a proven ability to train and coach colleagues on service protocols and billing complexities./ph3Key Responsibilities Tasks:/h3ulliManage SCWH, Dover Bay, Flood, and Gainsco policy renewals and new business/liliMonitor flood insurance accounts monthly; contact customers for payments and maintain detailed ECRM notes./liliHandle 550600 weekly inbound calls; assist walk-in customers and direct them to appropriate sales team members./liliCollect payments, process address and lienholder changes, add/swap auto and fire policies, and update renter information./liliSupport underwriting inquiries by following up to gather necessary documentation and information./liliScan, fax, and upload essential documents including ACORDs and Certificates of Insurance./liliConfirm sales appointments, develop leads, and pivot service calls to fire and financial services teams regularly./liliIntake and follow up on claims including ADA and Workers Compensation./liliManage mail distribution, email triage, and credit card security./liliAssign and track ECRM tasks, ensuring policy changes and renewals are properly documented and closed./liliReconcile accounts monthly and assist with billing, Quicken entries, and office supply management./liliCoordinate holiday messaging, hurricane preparedness materials, and new employee onboarding./liliCoach team members on service procedures and complex billing issues to improve accuracy and efficiency./li/ulh3Certifications:/h3ulliSC Property Casualty License/liliSC Life, Accident Health License/li/ulpCompensation: $45,000.00 - $60,000.00 per year/ph2Are You Driven Ambitious?/h2pThis busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Come work with an energetic, fun team at Callie Wise - State Farm Agent!/ph2About Our Agency/h2ulliOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams./liliWe help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance./liliOur office is located in North Myrtle Beach, SC./liliOur office is open 8:30 am - 5:00 pm M-F, Saturday by Appointment./liliWe currently have 10 team members at our agency./liliOur agency has received awards including: Chairmans Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, and Senior Vice Presidents Club/liliAdditional languages spoken: Spanish/li/ulh2We Look Forward To Speaking With You!/h2pState Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees./p/div