Laundry Center Attendant

Job Description

Job Description

About Monster Laundry

Monster Laundry is a full-service laundry center providing self-service, wash-dry-fold, and delivery services to individuals, families, and businesses in the Sacramento area. We pride ourselves on maintaining a clean, safe, and welcoming environment. Our team culture values engagement, collaboration, diversity, and integrity, and we believe in rewarding exceptional performance.

Position Overview

The Laundry Center Attendant plays a vital role in supporting Monster Laundrys operations by delivering outstanding customer service, maintaining cleanliness, and ensuring efficient processing of wash-dry-fold orders. This position reports directly to the Chief Operating Officer.

Key Responsibilities

• Customer Service:
  • Greet and assist customers with self-service machines and wash-dry-fold inquiries.
  • Investigate and resolve customer complaints professionally and promptly.
  • Refer potential new customers to the sales department for business development.

• Operations and Productivity:
  • Accurately process wash-dry-fold orders to maintain high-quality standards.
  • Monitor order flow and ensure efficient use of equipment and time.
  • Assist in inventory tracking for laundry supplies.

• Facility Maintenance:
  • Maintain a consistently clean, safe, and welcoming facility, including machines, floors, and common areas.
  • Conduct daily cleaning of laundromat equipment, premises, and surrounding grounds.
  • Report maintenance issues or equipment malfunctions immediately.

Qualifications

• Basic understanding of customer service principles and a strong commitment to customer satisfaction.
• Exceptional attention to detail, particularly in cleaning and order processing.
• Ability to lift up to 30 pounds repeatedly.
• Availability to work 520 hours per week during operating hours, including Saturdays and Sundays.
• Reliable and punctual with strong time management skills.
• Good communication skills, both verbal and written.
• Ability to work independently and as part of a diverse team.

Preferred Skills

• Previous experience in a laundry, housekeeping, or service environment.
• Basic knowledge of laundering standards and garment care.

Compensation and Benefits

• Hourly Wage: $18.00 per hour (after trial period)
• Retirement: Eligibility for Monster Laundrys 401(k) Retirement Plan after a 90-day probation period.
• Paid Sick Leave: Accrual of 5 days paid sick leave (PSL) annually.
• Employee Perks: Weekly free personal laundry service for one load (washing/drying/products included).
• Flexible Scheduling: Work hours scheduled to accommodate availability and business needs.
• Equal Opportunity Employer: Monster Laundry values diversity and provides equal employment opportunities to all.

Work Environment

• Fast-paced and customer-facing.
• Requires standing for extended periods, bending, lifting, and working with cleaning agents.