PBX Operator

Job Description

Job Description

About Company:

McAlester Regional Health Center is a community-focused healthcare organization committed to delivering compassionate, high-quality care to southeast Oklahoma. With a strong history of service and growth, MRHC is dedicated to improving the health and well-being of the communities we serve while investing in the development of our employees. Guided by values of teamwork, integrity, and excellence, we foster a supportive and inclusive workplace where every team member is valued. At MRHC, employees have the opportunity to make a meaningful difference every day while building a rewarding career in healthcare.

About the Role:

The PBX Operator plays a critical role in managing and facilitating internal and external telecommunications within an organization. This position is responsible for operating the Private Branch Exchange (PBX) system to ensure efficient call routing, handling, and communication flow. The operator acts as the first point of contact for incoming calls, providing professional and courteous assistance while directing calls to the appropriate departments or personnel. Additionally, the role involves monitoring the PBX system for any technical issues and coordinating with IT support to maintain optimal functionality. Ultimately, the PBX Operator ensures seamless communication that supports organizational productivity and customer satisfaction.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic understanding of computers required.
• Strong verbal communication and interpersonal skills.
• Ability to multitask and manage calls efficiently in a fast-paced environment.

Preferred Qualifications:

• Knowledge of medical terminology preferred.
• Ability to troubleshoot minor technical issues independently.

Responsibilities:

• Operate and manage the PBX telephone system to route incoming and outgoing calls accurately and efficiently.
• Answer, screen, and direct calls in a professional and timely manner, providing information or assistance as needed.
• Initiate calls for disasters and alarms.
• Page physicians, employees, and on-call crews when needed.
• Keep a daily log of doctors' calls and a daily on-call log.
• Assist in updating and maintaining the internal telephone directory and related communication documentation.
• Ensure compliance with company policies and confidentiality standards when handling sensitive information.

Skills:

The PBX Operator utilizes strong communication skills daily to interact professionally with callers and internal staff, ensuring clear and effective information exchange. Technical skills are essential for operating and monitoring the PBX system, enabling the operator to route calls accurately and identify system issues promptly. Organizational skills help manage call logs, messages, and documentation systematically, supporting operational efficiency. Problem-solving abilities are applied when troubleshooting minor technical problems. Additionally, multitasking skills are critical to handle multiple calls and requests simultaneously while maintaining a high level of service quality.