Housekeeping Supervisor

We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Supervises all Housekeeping employees, which include Room Attendants, House Persons, Public Area Attendants and Pool Attendants. Ensures that all guest areas are properly cleaned and maintained to Hotel standards at all times. Accurately record room checks and inspects all departures, vacant rooms and stay overs daily. Ensures all public areas and outlets are maintained and cleaned at all times, including pool area. Daily duties may vary depending on shift. All supervisors are considered working supervisors in which they are expected and required to clean any area of the Hotel.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Key Job Functions
  • Maintain and keep order on the guest floors at all times among the employees.
  • Check occupied and checked out rooms, making sure that they are properly cleaned.
  • Check on all Room Attendants, House Persons, Public Area Attendants and Laundry Attendants in their daily work, assist and advise if they need help.
  • Make sure that all elevator landings and corridors are kept clean throughout the day and evening; make sure that all corridors have been vacuumed daily before end of day.
  • Confirm that rooms are updated by room attendants calling/dialing in completed rooms for the Front Desk.
  • Notify Housekeeping Manager/Lead Supervisor of any irregularities in room status.
  • Make sure that the end of the day report is completed correctly and that all rooms are clear in the system.
  • Generate and distribute room assignments to the Room Attendants.
  • Clean any guest rooms that are not covered by a Room Attendant.
  • Attend to any housekeeping related requests.
  • Check and clean all public areas of the Hotel.
  • Prepare and deliver rollaway beds, cribs and sofa beds as requested.
  • Prepare and inspect VIP rooms.
  • Communicate with the laundry department regarding any linen needs.
  • Restock room attendant daily supplies as needed.
  • Complete daily and monthly housekeeping supplies inventory.
  • Ensure room attendants have all supplies and equipment needed to complete their daily assignments.
  • Ensure external and internal guests requests are fulfilled in timely manner.
  • Ensure communications between housekeeping and other departments are maintained to ensure guests satisfaction
  • Ensure productivity of housekeeping employees and to avoid unauthorized overtime.
  • Adheres to all Sonesta Safety and Sanitation Guidelines.
  • All other duties as assigned.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee is frequently required to stand, walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, bend, twist, kneel, crouch, or crawl; talk or hear. The employee must frequently lift and /or move up to 50 pounds.
    • While performing the duties of this job, the employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate.

• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • G reet or welcome everyone, warmly with a smile
    • U se eye and ear contact and guest's name
    • E stablish/anticipate needs
    • S olve and own all requests/complaints
    • T hank everyone

• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity.

• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills.
• Appropriate professional appearance and demeanor.
• Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods.
• High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer knowledge is helpful.
• Knowledge of a foreign language is preferred.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.