Food & Beverage Outlets Supervisor

Job Description

Job Description

Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Uniforms provided with complimentary dry cleaning
• Discounted dry cleaning for non-uniformed Team Members
• On-site discounted garage parking
• Discounted MARTA transit pass program
• Complimentary meals in Team Member Café while working
• Benefits are subject to eligibility and may vary by position

What We're Looking For:

As a Food and Beverage Outlets Supervisor, you'll lead a dynamic team to deliver exceptional guest experiences across our dining and beverage outlets. From supervising staff and maintaining quality standards to assisting with training, scheduling, and inventory, you'll ensure smooth and efficient operations.

Who You Are:

• Lead and motivate a diverse team to ensure smooth operations

• Focus on delivering exceptional guest experiences and resolving issues promptly

• Maintain high standards in service, presentation, and operations

• Communicate effectively with staff and guests to ensure clarity and satisfaction

• Adapt quickly and solve problems in a fast-paced environment

• Passionate about hospitality and thrive in a fast-paced, team-driven environment

• Veterans and military spouses are encouraged to apply

What You Will Do:

• Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency

• Monitor service quality, food presentation, and guest satisfaction to uphold high standards

• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery

• Assist with planning and managing special events, banquets, and private functions

• Greet guests, address inquiries, and resolve complaints promptly and professionally

• Gather and analyze guest feedback to suggest improvements and enhance experiences

• Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads

• Conduct pre-shift meetings to communicate priorities, updates, and promotions

• Support recruitment, onboarding, and training of new team members

• Provide ongoing coaching and feedback to maintain service excellence

• Monitor inventory and stock levels, coordinating purchases to meet operational needs

• Track sales, control waste, and implement portion control to optimize profitability

• Ensure compliance with health, safety, and hygiene regulations across all operations

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigned

Your Qualifications Include:

• Minimum of one year of food and beverage experience required; prior leadership or supervisory experience is preferred

• Thorough understanding of food and beverage techniques, service standards, and sanitation regulations

• Strong organizational, communication, and leadership skills with the ability to motivate teams

• Proficient in Microsoft Office and familiar with POS systems and basic financial reporting

• Ability to lift and carry food service trays weighing 35+ pounds

• Skilled in working efficiently in fast-paced environments while maintaining attention to detail

• High School Diploma or equivalent preferred

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.