Member Service Representative - DAHLC - FTE .5

Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre‑Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities The Member Service Coordinator interacts with a variety of individuals via telephone, electronic media and in person. This is a high volume, fast‑paced service environment. Responsible for responding to customer inquiries, managing member records, actively promoting DAHLC and Mayo Clinic Healthy Living services, scheduling appointments, patient registration, customer check‑in/check‑out, payment transactions, desk functions, and supporting pre/during/post customer needs. Actively serves as a direct contact or resource to customers. Supports the DAHLC multi‑line telephone operation and service desks. Knowledgeable of services and programs offered at the Healthy Living Center (HLC) and promotes Healthy Living philosophy. Creates Mayo Clinic Access cards (MCIAC) for eligible non‑Mayo customers of the HLC. Responsible for maintaining building safety and security, solving problems and responding to immediate operational issues as they arise. Identifies and analyzes problems and recommends changes to improve work unit effectiveness. Responds to all emergencies within the center with an AED device and applies proper water safety response protocol for pool emergencies. Exercises sound judgment in stressful situations and takes appropriate action. Qualifications High school diploma and four years customer service experience or an Associate’s Degree. BLS skills; computer proficiency in MS Word, Excel, PowerPoint, Outlook; effective in a team environment, organized, self‑motivated, and possess excellent time management skills. Basic Life Saving (BLS) must be successfully obtained within the first 30 days of employment. Exemption Status Nonexempt Compensation Detail $18.43 - $24.75 / hour. Benefits Eligible Yes Schedule Part Time Schedule Details Every weekend either 7:00 am–3:30 pm or 10:45 am–7:15 pm and every other Monday 4:15 am–12:45 pm or 10:45 am–7:15 pm Weekend Schedule Every Saturday/Sunday either 7:00 am–3:30 pm or 10:45 am–7:15 pm International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization. Recruiter Joy Kundrata #J-18808-Ljbffr Mayo Clinic