Client Success Representative

Job Description

The Client Success / Account Manager serves as the primary point of contact for ShipLogiQ's 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long-term client satisfaction.

Key Responsibilities:

· Serve as the main liaison between clients and warehouse operations

· Manage new client onboarding and implementation

· Monitor SLAs and operational KPIs

· Provide regular reporting on inventory, fulfillment, and performance

· Handle client escalations and issue resolution

· Coordinate internally with warehouse managers to meet client needs

· Identify upsell opportunities for additional services (VAS, freight, storage)

· Conduct regular client check-ins and business reviews

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

· 3+ years experience in 3PL, logistics, or supply chain account management

· Strong communication and relationship management skills

· Understanding of warehouse operations and fulfillment workflows

· Experience working with WMS and reporting tools

· Highly organized and customer-focused