Incident Manager (Service Availability)
Optomi, LLC
Senior Cloud and Infrastructure Recruiter at Optomi Incident Manager (Service Availability) *6-month contract to hire* Hybrid: 1x a month onsite Optomi, in partnership with our premier client in the hospitality industry, is seeking a Senior Incident Manager to join their team for a hybrid role! The Sr. Incident Manager is responsible for ensuring the 24x7 availability and optimal performance of our client's IT services and applications. This role blends traditional Incident Management responsibilities with SRE practices, automation, and proactive problem-solving. Roughly 80% of the work will center on incident command, while 20% will focus on automation and continuous improvement. Responsibilities: Lead incident command during high-pressure situations, coordinating technical teams and driving resolution. Apply SRE principles to reduce toil, improve monitoring, and increase system reliability. Drive proactive service availability initiatives, including automation and workflow improvements. Act as a strong communicator and leader on the incident bridge, speaking up and challenging opinions when needed. Ensure incidents are managed effectively without misaligned role expectations. Must Have Skills & Experience: Strong incident management and command experience, with a proven ability to lead under pressure. Solid understanding of SRE principles, practices, and automation. Strong communication skills with the confidence to challenge technical opinions. Clear understanding of the role’s incident-heavy workload. Knowledge of cloud infrastructure and related technologies. Hands‑on experience with ServiceNow and monitoring/automation platforms. Nice to Have Skills & Experience: Experience with event management tools (e.g., Big Panda, Dynatrace, Moogsoft). Familiarity with CI/CD tools (e.g., Jenkins, Harness). Experience with workflow automation tools (e.g., Operations Orchestration, Ansible). Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Hospitality Referrals increase your chances of interviewing at Optomi by 2x Benefits Medical insurance Vision insurance 401(k) Get notified about new Incident Manager jobs in Washington DC-Baltimore Area . #J-18808-Ljbffr Optomi
$150k - $175k
...Description Apply now: Vice President – Director, AI Operations, Incident Management & Application Support, location is Hybrid. The start date... ...making with the goal of minimizing incidents, maximizing service availability, and improving customer experience. The ideal candidate...SuggestedPermanent employmentImmediate startMondo
Baltimore, MD5 days ago$171.6k - $338.3k
...skills—our Learning Business Process as a Service (LBPaaS) offering provides enterprises... .... We are seeking a highly driven Senior Manager to lead the growth and expansion of our... ....Limited immigration sponsorship may be available. Preferred: Master’s degree or Master of...SuggestedLocal areaVisa sponsorship- Description: District Manager - Food Service Full Time Position Benefits Eligible LEAD WITH PURPOSE. INSPIRE GREATNESS. MAKE YOUR MARK. As... ...Baltimore, Maryland, or the surrounding region No relocation available Regional travel required, primarily during the business day...SuggestedHourly payFull timeContract workLive inRelocationHome officeNight shift
$96.5k - $164k
...evolving world. As a premier global asset management organization with more than 85 years of... ...Summary The Offer Manager, Advisory Services is responsible for overseeing the day-to... ...performance. This job posting is expected to be available until:07/31/2026Commitment to Diversity,...SuggestedFull timeWork experience placementLocal areaRemote workWork from home1 day per week$102.8k - $176k
...Deal Services Operations Manager The Deal Services Operations Manager partners with Deal Services leadership to translate practice priorities... ...law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and...SuggestedTemporary workWork experience placementInternshipWork at officeLocal area$23 - $28 per hour
...Towson, Maryland, 21204 United States Role Summary The Service and Styling Manager directs the service, selling, and styling to achieve an engaging... ...URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to...Local areaFlexible hoursNight shift$201k - $342k
...world. As a premier global asset management organization with more than 85... ...seamless integration of network services across the enterpriseReliability, Availability, and Operational Excellence:Accountable... ...‑functional efforts to analyze incidents, identify root cause, and drive...Full timeContract workWork at officeLocal areaRemote workWork from home1 day per week$134.5k - $265.1k
...? Deloitte’s Enterprise Operations as a Service (EOaaS) practice helps organizations transform... ...excellence, technology enablement, and managed services. We support clients across... ...chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box...Full timeWork at officeLocal area$120k - $140k
...seeking a Technical Support Manager on behalf of our client, Open... ...someone who genuinely loves the service side of IT. In this role you... ...point for end-user incidents, requests, and personnel matters... ...activities. Sponsorship not available. Position only available to those...Temporary workSwitchboard of Miami
Baltimore, MD4 days ago$50 per hour
...day-to-day contact center and service desk operations, including... ...customer communication, queue management, policy and process adherence... ...volume Manage ServiceNow incident/case management, assignment groups... ...If eligible, the benefits available for this temporary role may...Contract workTemporary workRemote workMonday to FridayWeekend workTEKsystems
Catonsville, MD19 hours ago$24.8 per hour
...Description The Assistant Operations Manager will be a part of our airport... ...coach for security, customer service and sales. Key... ...stakeholder relationships Manage incident prevention and responses Attend... ...state and federal regulations Availability to work a non-traditional schedule...Shift workWeekend workAfternoon shiftEarly shiftFountain-Fort Carson School District 8
Baltimore, MD4 days ago- ...development and community safety services for justice‑involved... ...the Program Director of Case Management Services and the Workforce Development... ...to ensure participant availability and compliance. Oversee... .... Monitor and reduce field incidents through proactive planning,...Work at officeLocal area
$55k - $65k
...position is employed by Enterprise Management Solutions LLC, which serves... ...Table under a client service agreement. While Enterprise... ...nInventory variance: ≤ 2%\nStockout incidents: ≤ 1 per week\nVendor order... ...nEnsure operational data is available for leadership review\nWork...Hourly payFull timeMonday to FridayEnterprise Mangement Solutions Inc
Baltimore, MD5 days ago$200k - $215k
...Responsible for enterprise security risk management, physical security, crisis management,... ...programs.Support crisis management, incident response, business continuity, and executive... ..., and determinable. The amount and availability of any bonus, commission, benefits, or...Hourly payFull timeRemote workWork from homeFlexible hours$18.55 - $20.65 per hour
...Service Leader Hunt Valley, Maryland 112 Shawan Road, Ste. 2,... ...Helping to resolve customer incidents and working to ensure positive... ...proper quantity of supplies are available as needed What You'll... ...Opportunities for advancement (80% of managers started as Crew) Pay...Work at officeLocal areaShift workChipotle
Cockeysville, MD4 days ago- ...emergency housing stabilization and case management services for residents in Baltimore, Maryland.... ...that include supporting documents, incident details, and related images for each case... ...onsite in Baltimore, Maryland, with availability for evenings, weekends, overtime, and...Immediate startAfternoon shift
Robert Half
Baltimore, MD5 days ago $105.38k - $215.38k
...their personal tax matters? If so, this Tax Delivery Manager role in Global Employer Services (GES) Delivery may be a great fit. Recruiting for this... ...LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public...Work at officeLocal area- ...of security analysts. The ideal candidate brings strong SecOps, incident response, and vulnerability management experience, plus familiarity with Defender, CrowdStrike, and Palo Alto Networks. Hybrid work options across U.S. offices available. #J-18808-Ljbffr DLA Piper
$160k - $225k
...employees, superior customer service remains the cornerstone of our... ...and Duties: Lead and manage Enterprise Infrastructure and... ...cost efficiency. Ensure high availability, performance, reliability, and... ...management processes, including Incident, Problem, Change, and Request...Full timeWork at officeRemote workFlexible hours$112.88k - $172k
...achieve. Together.SummaryThe Legal Support Manager, working in collaboration with and in... ...to supervise the various Legal Support Services Teams (LSST) in their respective office(... ...considered. No immigration sponsorship is available for this position. The firm’s...Full timeWork at officeRemote workRelocationVisa sponsorshipRelocation package- ...description outlines the responsibilities of a branch manager who is accountable for overseeing the successful... ...to sell and cross-sell credit union products and services effectivelyFlexible working hours and availability to work in different branches as neededSaturday...Hourly payTemporary work
MECU
Baltimore, MD3 days ago $89.4k - $119.3k
...Johnson Controls and be responsible for managing and maintaining the Howard County Circuit... ...improvement.How you will do itCustomer service mindset with very strong communication and... ...supporting mission‑critical or high‑availability facilities. Knowledge of OSHA codes, regulations...Full timeContract workFor subcontractor$100k - $137.5k
...Pay: Get paid every week so that you can manage your money on your terms. ~ Free BJ’s... ...financial future with a company match (available to team members 18 and older).* ~ Employee... ...market-leading value on merchandise and services, excellent member experience, managing...Weekly payFull timeLocal areaHome officeFlexible hoursShift workBJ's Wholesale Club
Baltimore, MD1 day ago- ...of Technology & Audiovisual Services The Director of Technology... ...technology staff, manages vendors and budgets, supports... ...backups, endpoint protection, and incident response. ~Administer user... ...and maintain high availability of critical systems. ~Maintain...Work at officeAfternoon shift
Mount de Sales Academy
Catonsville, MDmore than 2 months ago $27.9 - $44.6 per hour
...covering topics such as hazardous waste management, emergency preparedness, personal protective... ...accurate EHS records, including incident reports, training logs, inspection findings... ...locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace...Hourly payWork at officeRemote workBecton Dickinson
Cockeysville, MD3 days ago$115k - $190k
...now.We are currently seeking a Network Service Design Manager to join our team in Baltimore,... ...Level Management, Capacity Management, Availability Management, IT Service Continuity Management... ...to lead critical cutovers, incident response escalations, and executive reviews...Temporary workFor subcontractorWork at officeRemote workFlexible hoursNight shift$45 - $50 per hour
...inspection-ready environments, manage personnel and visitor access, and coordinate incident response activities-all critical... ...environment. Scope of Services * Secure Work Areas & Datacenter... ...terms. If eligible, the benefits available for this temporary role may include...Contract workTemporary workRemote workTEKsystems
Baltimore, MD19 hours ago$127.1k - $190.7k
...are looking for you to join our team as a Business Operations Manager 2 based in Baltimore, MD. The Business Operations Manager for... ...be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity...Full timeRelocationShift work$152.3k - $228.5k
...multi-domain systems and technologies. Our differentiated battle management and cyber solutions deliver timely, mission-enabling... ...Assistance, Training and Development, 9/80 Work Schedule (where available), and much more!#MPRPrimary Level Salary Range: $152,300.00 -...Full timeWork experience placementRelocation packageShift work$120k - $140k
...Job Description The Project Manager leads and supervises all aspects... ..., tenant improvements, and service upgrades. This position is... ...that all necessary items are available when needed for installation... ...initial investigations of safety incidents or accidents and develop...Contract workTemporary workFor contractorsFor subcontractorWork at officeLocal areaAlbireo Energy
Baltimore, MD5 days ago
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