Store Manager - Zales - Louis Joliet Mall

Store Manager Title: Store Manager Reports To: District Manager Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control Vision And Purpose Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management. Displays a positive and enthusiastic attitude so as to inspire and motivate others to achieve and attain goals. Customer Obsession Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach. Compiles and follows up on customer requests. Critical Thinking & Innovative Action Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct. Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues. Keeps management informed of the marketing, merchandising, and payment programs of competitors within the area and advises management of new or changing merchandise and services needs and excesses. Implements initiatives that will change behaviors to produce results. Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. Demonstrates an ability to motivate, persuade, and influence the actions of others. Employee Experience Demonstrates a commitment to the Company’s People First vision. Responsible for the selection and development of talent to drive store growth. Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors. Maintains open communication with team members and management, encouraging participation and idea sharing. Maintains accuracy of team member data in system records to ensure team members receive eligible Total Rewards. Diversity, Equity And Inclusion Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best. Ensure all team members, guests and vendors are treated with respect and valued for their contribution. Demonstrates the ability to communicate, understand, and empathize with others. Performance Excellence Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information. Maintains the neatness and cleanliness of the location to represent the banner. Responsible for compliance with Company policies and practices. Conducts himself/herself in a manner that will merit the goodwill and respect of customers and fellow employees. Achieves outstanding sales performance and increases profit margins by controlling discounting, expenses, payroll, and repair departments. Works a schedule based on the right time to effectively run your business, including a combination of both opening and closing shifts, weekday and weekend shifts, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Typical hours should aim for a five-day, 40-hour work week during non-peak hours. Hours will increase during peak selling periods. Work Schedule During non-peak periods, managers should aim for a five-day, 40-hour work week. Schedule based on the right time to effectively run your business. A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Position Qualifications Education: Minimum 2 years of college preferred. Experience: At least 3 years retail sales experience, or 2 years retail sales plus 1 year retail management experience. Preference will be given to candidates with specialty retail or jewelry experience. Preference will be given to candidates with Diamond Council of America (DCA) certification. Advanced communication skills (written and verbal). Proficiency with computers, especially MS Office and related business tools. Strong interpersonal skills to build effective employee and customer relationships. Advanced presentation skills to provide effective team member training and excellent customer presentations. Strong problem solving and conflict management skills to support internal and external customers. Professional communication via email, social media, video conference, telephone and text. Ability to plan and organize tasks to meet deadlines and expectations. Ability to work independently without immediate supervision. Ability to set priorities, develop a plan to meet goals and delegate to others for team success. Ability to thoroughly explain detailed information. Reliable and dependable. Additional Language(s) Required Bilingual skills are a plus. Physical Demands Regularly required to communicate, stand, reach with hands and arms, and move between display cases to handle merchandise. Also required to sit, stoop, bend, kneel or crouch as needed. Lift and/or move up to 10 pounds. Requires visual acuity sufficient to discern differences in gemstone quality. Standard workweek includes weekends, evenings, holidays and extended hours. Travel to training sessions and business meetings, including air travel and overnight travel, may be required. Compensation Base pay $50,000 – $67,800 plus commission on sales. Final pay rate based on experience and qualifications. Equality, Diversity, and Mandates Statement Signet Jewelers is an equal opportunity employer committed to promoting diversity at all levels of employees. We are an equal opportunity employer and encourage women and minorities who are interested in management opportunities to apply. #J-18808-Ljbffr Signet Jewelers