Quarry Oaks - Service Coordinator

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to nearly 4,000 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA is recruiting to fill a part-time Service Coordinator position for the Quarry Oaks Senior Affordable Housing. This Community is an affordable housing development sponsored by the Department of Housing and Urban Development, providing a safe and secure lifestyle for seniors.


Responsibilities

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the program.

1. Provides general case management (including intake) and referral services to all residents needing such assistance.
2. Establishes partnerships with other public and private agencies such as, but not limited to, AAA's/ADRC's state social service agencies, hospitals health systems and primary health providers.
3. Routinely assess service needs in response to changing circumstance, i.e., consulting with residents returning from the hospital/rehabilitation to determine need for additional support.
4. Conduct assessments for all residents participating in the program at a minimum of annually.
5. May provide formal case management (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services and periodic reassessment of resident's situation and needs) for a resident when such service is not available through the general community.
6. Establishes links with agencies and service providers in the community; shops around to determine/develop the "best deals" in individualized, flexible, and creative services for the involved resident(s).
7. Assembles a directory of community services and providers and makes it available to residents, families, and management.
8. Refers and links the residents of the project to service providers in the general community, including, but not limited to, case management, personal assistance, homemaker, home delivered meals, transportation, counseling, occasional visiting nurse, preventive health screening/wellness, and legal advocacy.
9. Monitors the delivery of services to residents to ensure they are appropriate, timely and satisfactory.
10. Meets with service providers as needed and appropriate.
11. Reports all suspected abuse situations to the appropriate agency.
12. May provide training to project residents in the obligations of tenancy or coordinate such training.
13. Educates residents on service availability, application procedures, client rights, etc. providing advocacy as appropriate.
14. May set up volunteer support programs with service organizations in the community.
15. Helps the residents build informal support networks with other residents, family and friends.
16. May educate other staff on the management team on issues related to aging in place and service coordination, to help them to better work with and assist the residents.
17. Ensures that the cost of service providers does not exceed the resident's ability to pay or place undue financial burden on the resident.
18. Develop service plans with the residents that help address the needs and/or interests identified through the assessments (a plan is required for all frail residents).
19. Ensure that all residents have access to a Primary Care Provider.

B. Responsible for administrative and clerical duties.

1. Documents contact with residents, providers, and families as well as follow-up of all out-reach and case management activities.
2. Maintains individual files on residents, which will include psychosocial information, short and long term plans to maintain and improve self-sufficiency.
3. Completes documentation and reports to comply with contractual agreement and Volunteers of America requirements, including but not limited to client demographic statistics, regulatory and funding source requirements, support services provided and referrals accepted, with copies given to the supervisor, quality assurance administrator, and the community administrator in an accurate and timely manner.
4. Pursues avenues for additional services through private, local, state, and federal sources.
5. Perform other reasonable related duties as assigned by Community Administrator.

Qualifications

EDUCATION AND EXPERIENCE:

A bachelor's degree in social work,Ser Gerontology, Psychology, Counseling, Public Health, or Therapeutic Recreation is preferred. At least two years of experience conducting supportive service needs assessments and using such assessments to the elderly to identify and locate specific services that address individual residents' needs. Demonstrated working knowledge of services available in the community, with particular knowledge of services that are provided for the population living in the facility. Training in the aging process, elder services, disabled services, drug and alcohol abuse and mental health issues. Awareness of eligibility for and procedures of federal and state entitlement programs. Awareness of legal liability issues related to providing service coordination. The appropriate professional license where applicable. Knowledge of the aging pathology, elder services, disability services, eligibility requirements for applicable federal and state entitlement programs, legal liability issues relating to providing service coordination, substance abuse by the elderly, elder abuse and aging pathology, elder services, disability services Knowledge of the process of referring individuals to the services that they require, as well as the ability to build relationships with said service providers and provider agencies. Demonstrated working knowledge of supportive services and other resources for senior citizens and/or non-elderly people with disabilities available in the local area. Experience building relationships with local service providers, community institutions, and local government agencies demonstrated by extensive ties to the community. Demonstrated ability to advocate, organize, problem-solve, and achieve results for the elderly and people with disabilities. Ability to establish trust, listen, and assist residents in defining their problems, while identifying possible solutions and resources and helping residents decide the best course of action. Ability to seek input from residents, research possible service vendors, negotiate special arrangements, evaluate services delivered and make adjustments, if needed. Demonstrated ability to advocate, organize, problem solve and provide results for residents served. A Valid California driver license and ability to meet organizations insurance carrier guidelines required.


SPECIFIC SKILLS REQUIRED:

Excellent communication, writing, and problem solving skills
Ability to assist and motivate other people
Organizational skills
Analytical and decision making ability
Statistical and mathematical skills
Computer skills

PHYSICAL REQUIREMENTS:

Lift and move up to 20 pounds
Stand, walk and sit frequently
Climb stairs as needed
Bend and stoop occasionally

Pay Range

USD $24.19 - USD $24.19 /Hr.