Customer & Technical Support

Job Description

Job Description

We are thrilled to announce we are looking for Customer & Technical Support associate for a reputable company in Vista, CA. Are you interested? Apply Now!

Position: Customer & Technical Support - Direct Hire

Salary: $52,000.00 - $60,320.00

Location: Vista, CA

Summary of the Role:
This position will provide support for our customers and will perform trouble shooting and root cause​ analysis​.

Key Responsibilities:

• Responds to customer support requests for assistance via phone, email, chat and portal tickets​ using remote control tools.
• Provides first-level contact and problem resolution for all users with hardware, software and​ applications problems.
• Ability to analyze and solve complex problems, using advanced troubleshooting skills.
• Ability to gather data, create, compose, and edit written materials, KB articles and reports.
• Highly self-motivated and able to work both on a team, and independently.
• Proven ability to meet tight project deadlines.
• Excellent attention to detail and sense of urgency.
• Strong communication and interpersonal skills.
• Obtains and conveys concise problem information for external and internal service andengineering personnel.
• Provides accurate and timely documenting of problems, notes and resolutions for all incidents in​ the ticketing system.
• Maintains inventory of all equipment, software and software licenses in field.
• Escalates problems as appropriate.
• Utilizes world-class customer service skills.
• Must participate in the on-call rotation to cover extended hours.
• Able to spot trends and patterns to review and recommend modifications to team procedures​ that enhance efficiencies and promote cost savings.

Desired Skills, Attributes and Requirements

• 3+ years in pharmacy/health care - (retail preferred).
• 3+ years of prior contact center/call center experience.
• 3+ years of solid experience troubleshooting Microsoft Windows 7, 10 operating systems.
• Strong hardware and software experience.
• Experience using service management (ticketing) systems; ZenDesk preferred.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance!

PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality.

Our Mission: Consistently provide client experiences focused on what they value most.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! \r\n\r\nPrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality. \r\n\r\nOur Mission: Consistently provide client experiences focused on what they value most.