Carhop

Carhop Position

Position serves product to guests.

Essential job duties include:

• Ensuring that product meets operational, quality, and appearance standards before being delivered to guests
• Delivering product to guests by carrying and balancing a tray weighing up to 25 pounds
• Providing friendly, quick, and polite service to guests
• Promptly responding to guest requests
• Reporting customer complaints/issues to manager on duty
• Assisting guest with payment
• Making accurate change quickly and efficiently
• Clearing trays and trash from guests' vehicles, patio, drive-thru, and parking lot
• Complying with all company policies, procedures, and operational standards
• Performing regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Maintaining regular attendance

Additional duties include:

• Reporting employee complaints/issues to manager on duty
• Moving and stocking food product weighing up to 50 pounds
• Completing Skating Carhop training requirements
• Performing duties while on roller skates
• Performing other job-related duties as assigned or required

Time/shift expectations include irregular hours; nights; weekends; and holidays.

Qualifications and job requirements include:

• Knowledge/skills of general restaurant or retail
• Basic math and reading skills
• Effective verbal and written communication skills
• Ability to follow directions
• Customer service and multi-tasking skills

Work environment includes continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions.