Learning & Development Manager

Job Description

Job Description

Job Title: Learning & Development Manager

Location (City, State): Scottsdale, AZ 

Compensation: $105,000 - $115,000 annually, with flexibility based on experience

Industry: Luxury Hospitality / Premium Service

Benefits: This position is eligible for:

• Medical coverage
• Dental and vision benefits
• Life and AD&D insurance
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• Professional development and online learning resources
• Employee discount programs
• Wellness and health support programs
• Paid holidays
• Paid birthday off
• Vacation accrual with cash-out option after the first year
• Generous paid sick time

About Our Client:

Addison Group is partnering with a rapidly growing, service-focused organization seeking a Learning & Development Manager to establish and lead its employee development function. This is a unique opportunity for a training professional who enjoys creating programs from the ground up and building scalable development initiatives that support long-term organizational growth.

The organization has experienced significant expansion and is committed to investing in employee development at every level. This individual will play a critical role in designing learning strategies, career development pathways, leadership programs, and training infrastructure that support both frontline employees and executive leaders.

Job Description:

The Learning & Development Manager will be responsible for creating and implementing a comprehensive training and development strategy across the organization. This position will serve as the primary architect of learning initiatives, partnering with leadership to identify development opportunities, establish career progression frameworks, and create engaging learning experiences aligned with organizational goals.

This role is highly strategic during the first year, with a focus on assessment, design, and implementation. Over time, the position will evolve into building and leading a team that supports ongoing training delivery and program expansion.

Key Responsibilities:

• Evaluate existing onboarding, training, and development practices to identify opportunities for improvement.
• Design and implement learning programs that support employees at all organizational levels, from entry-level staff through senior leadership.
• Develop structured career pathways, leadership development programs, internship initiatives, and onboarding frameworks.
• Create customized learning experiences tailored to organizational culture and service standards.
• Partner with department leaders to define competencies, performance expectations, and development milestones.
• Research, select, and implement learning technologies and training platforms to support scalable development initiatives.
• Establish measurement tools and performance metrics to evaluate program effectiveness and employee growth.
• Lead future rollout efforts across multiple locations and support organizational adoption of training initiatives.
• Assist in building a future learning and development team as programs mature and expand.

Qualifications:

• Minimum of 7 years of experience in training, learning & development, organizational development, or related disciplines.
• At least 3 years of experience designing and building training programs, curriculum, or development frameworks from the ground up.
• Experience creating learning solutions for both frontline employees and leadership teams.
• Strong program management skills with the ability to move initiatives from concept through execution.
• Experience working with learning management systems (LMS), training platforms, or e-learning tools.
• Familiarity with SCORM content development and Paycom is a plus.
• Background within hospitality, luxury service, customer experience, or other service-driven industries is preferred but not required.
• Strong communication, presentation, facilitation, and stakeholder management skills.
• Valid driver's license and ability to maintain automobile insurability.

Additional Details:

• Direct hire opportunity
• Standard schedule: Monday-Friday, 8:00 AM-5:00 PM
• Reports directly to executive leadership
• Limited travel during the first year
• Travel may increase to approximately 30-50% during future program implementation phases
• Opportunity to build, scale, and eventually lead a dedicated learning and development function

Perks:

• Opportunity to create an enterprise-wide training strategy from the ground up
• High visibility and direct partnership with executive leadership
• Significant influence on employee growth, career progression, and organizational culture
• Long-term leadership growth potential
• Collaborative, people-focused environment that values innovation, service excellence, and professional development
• Ability to leave a lasting impact on a growing organization through the creation of scalable development programs

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.