HR Service Center Associate

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary

The Human Resources Service Center Associate is responsible for delivering support to Ascensus associates, leaders and the Human Resources team. You will provide a high level of support for internal clients, with accurate and timely responses to inquiries submitted in the Human Resources case management system in Workday.


Section 2: Job Functions, Essential Duties and Responsibilities

• Respond to level one cases regarding associate benefit programs, human resources policies and programs, and all other general HR questions.
• Assign level two Help cases to the appropriate HR Center of Excellence team.
• Manage full life cycle of assigned cases from acknowledgment to follow up and resolution, all within service standards.
• Maintain associates' data in Workday by assisting leaders with Leader Self Service tasks and properly informing associates how to use Workday.
• Process assigned Workday tasks and processes timely.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day-to-day basis showing your support of our organizational culture.

Supervision

• N/A

Section 3: Experience, Skills, Knowledge Requirements

• A bachelor's degree in any stream.
• At least 1 - 2 years of experience in HR Shared Services in a global organization for US and India based associates to medium to large size organizations.
• Experience in Workday is a plus.
• Proficiency in MS Office and excellent written and verbal communication skills.
• Ability to manage multiple demands on time and work with cross-functional teams.
• Ability to pick up quickly and learn the various HR disciplines to assist with level one support.
• Proven track record of collaborating with others to deliver fast, positive results.
• Excellent interpersonal and communication skills with ability to build strong (often remote) relationships.
• Strong analytical abilities and Excel skills.
• Ability to utilize technology to communicate and present information.
• Organized with experience in coordinating projects.
• Proactive and collaborative team player with strong problem solving and conflict resolution skills.
• Strong written and spoken English language skills.

We are proud to be an Equal Opportunity Employer

The national average salary range for this role $39-60k in base pay, exclusive of any bonuses and benefits.This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.


We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.


For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").