IT Tech Support

I.T. Tech Support

Provide support to district staff with hardware and software needs and issues.

Duties & Responsibilities:

• Provide support in PC/Laptop installation, configuration, troubleshooting, and repair.
• Assist with Tier 1 basic support of wireless and wired networks.
• Provide assistance in classrooms to operate equipment and implement activities.
• Submit technology work orders and make service calls to manufacturers as needed.
• Maintain building printers by replacing ink cartridges in building printers.
• Provide assistance to district staff regarding Desktop/Laptop/Tablet issues.
• Conduct research of web sites and resources for classroom teachers.
• Troubleshoot basic phone system issues.
• Diagnose technical issues and perform all Tier 1 troubleshooting techniques before escalating to higher level IT support.
• Perform other duties as assigned by the Director of Technology and the Technology Supervisor.

Required Skills & Abilities:

• Familiarity with Windows based Operating Systems
• Knowledge of MacOS/iOS systems
• Must possess excellent interpersonal skills
• Ability to operate a variety of office equipment

Education & Experience:

• High School diploma/GED/equivalent required
• 2 years of IT experience required
• Associates degree or higher in Information Technology desired
• CompTIA Certification A+, Net+ or Sec+ or other certifications desired

Pre-employment Requirements:

• Pennsylvania Criminal Background Check, FBI fingerprinting Background Check, Pennsylvania Child Abuse Clearance
• Sexual Misconduct/Abuse Disclosure Release (ACT 168)
• School Personnel Health Record and TB test

Physical Requirements:

• Ability to reach above and below the waist
• Ability to use fingers to pick, feel and grasp objects
• Ability to lift and/or carry supplies and/or papers weighing no more than 50 lbs.
• Ability to sit, walk, stand or move throughout the work environment, often for extended periods of the workday
• Visual acuity
• Auditory acuity

Level of Compensation:

This position's salary is determined by the collective bargaining plan for Federation of Support Staff employees. The starting salary for this position is $23.05/hour. After the completion of the 90-day probationary period, this position is eligible for a raise to bring the salary to $23.55/hour. This is a full-time, 12-month position.

The Southeast Delco School District is an Equal Employment Opportunity Employer.