NOVIQ · Owner Relations & Asset Manager

Job Description

Job Description

NOVIQ · Owner Relations & Asset Manager

Location: San Diego · Los Angeles · Florida | Type: Full-Time | Team: Portfolio Operations

NOVIQ manages a growing portfolio of short-term rentals and boutique hotel properties across San Diego, Los Angeles, and Florida. This role sits at the intersection of owner relationships and asset performance — you'll hold both, and you'll be measured on both. If you want a job where you can see your direct impact on revenue, retention, and owner confidence across a multi-market portfolio, this is it.

Responsibilities

Owner Relations

• Primary contact for your portfolio of owners

• Proactive communication on revenue, maintenance, and market conditions

• Lead owner meetings and quarterly portfolio reviews

• Manage escalations quickly and professionally

• Coordinate approvals for maintenance and capital projects

Asset Performance

• Monitor occupancy, ADR, RevPAR, and booking pace

• Identify underperforming assets and build action plans

• Review property financials and profitability metrics

• Recommend operational and investment improvements

Revenue Optimization

• Collaborate with revenue team on pricing and strategy

• Track competitor activity and seasonal demand trends

• Review revenue reports and recommend adjustments

• Monitor local events and market data

Onboarding & Operations

• Lead end-to-end onboarding for new properties

• Coordinate across PMS, OTAs, and operational teams

• Serve as owner advocate with housekeeping, maintenance, and accounting

• Track licensing, permits, and compliance renewals

Qualifications

Required

• Background in vacation rental, property management, hospitality, or asset management

• Strong relationship management and client communication skills

• Excellent written and verbal English

• Financial aptitude — comfortable reading performance data and making recommendations

• Organized, detail-oriented, strong follow-through

• Thrives managing multiple priorities across a fast-moving, multi-market portfolio

Nice to Have

• Guesty, Hostaway, Hospitable, or similar PMS experience

• PriceLabs or Key Data for revenue management

• Airbnb and VRBO OTA management

• STR licensing and compliance experience

• Financial reporting and asset performance analysis

• Hotel or real estate investment background

How We Measure Success

Your performance will be tracked across the following KPIs:

• Owner Retention Rate

• Owner Satisfaction Score

• Portfolio Revenue Growth

• Occupancy Performance

• Response Time & Issue Resolution Time

• Onboarding Completion

• Compliance Adherence

Tools & Platforms

Guesty / Hostaway · PriceLabs · Key Data · Airbnb · VRBO · Google Workspace · Google Sheets · PMS · CRM

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Company Description

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