Accessibility Coordinator

JACKSONVILLE HOUSING AUTHORITY

POSITION DESCRIPTION

TITLE: Accessibility Coordinator FLSA STATUS: Exempt

DEPARTMENT: Property and Asset Management UNION STATUS: None

REPORTS TO: Director of Property and Asset Management SALARY RANGE: $50,000 - $60,000

POSITION SUMMARY

The Accessibility Coordinator serves as the primary resource in identifying issues related to accessibility at all Jacksonville Housing Authority (JHA) properties, oversees the implementation and management of Section 504 of the Rehabilitation Act of 1973 compliance initiatives across JHA assets and addresses fair housing matters initiated by HUD JHA, or other agencies. The role focuses on ensuring that all programs, services, and activities are accessible to individuals with disabilities and compliant with other fair housing requirements. This position works closely with various departments to assess, develop, and enforce policies, procedures, and environments that meet legal accessibility standards.

DUTIES AND RESPONSIBILITIES

Proactively work with JHA's departments to identify actual or potential compliance issues at existing JHA properties.

• Review and respond to accommodation and modification requests.
• Manage the implementation of approved Reasonable Accommodation requests that involve structural modifications to a unit.
• Perform inspections pre and post rehab, modernization, and/or modification exercises to bring units into compliance.
• Assist the planning & design team by performing design reviews on all projects to ensure compliance with the United Federal Accessibility Standards (UFAS), the Americans with Disabilities Act Guidelines (ADAG), the City of Jacksonville Building Code and all other applicable laws, rules, regulations and guidelines.
• Track the progress of accessibility improvements and measure the effectiveness of implemented changes.
• Prepare reports for leadership on Section 504 compliance status, trends, and potential areas of concern.
• Review accessibility-related complaints and grievances and propose corrective actions when necessary
• Performs other duties as assigned or required
• Track, monitor, and manage all reasonable accommodation, reasonable modification, and VAWA-related requests from initiation through final resolution, ensuring timely processing, proper documentation, and compliance with HUD and applicable regulations.
• Maintain a centralized tracking system for all accommodation, modification, and VAWA requests, including status updates, deadlines, approvals, denials, and implementation outcomes.
• Coordinate and collaborate with Regional Portfolio Managers, Portfolio Managers, and the Leasing Supervisor to identify and facilitate appropriate unit transfers to meet approved accommodation needs.
• Ensure all required documentation related to accommodation, modification, and VAWA requests is complete, accurate, and maintained in accordance with agency policies and regulatory requirements.
• Monitor timelines to ensure compliance with response and implementation requirements and proactively address delays or barriers in processing requests.
• Serve as a liaison between residents, property management staff, contractors, and leadership to ensure clear communication throughout the accommodation and transfer process.
• Analyze trends in accommodation and VAWA requests to identify operational gaps, recurring issues, and opportunities for process improvement.
• Provide guidance and training to staff on procedures related to reasonable accommodation, modifications, VAWA protections, and transfer coordination.
• Additional duties as assigned.

QUALIFICATIONS

Bachelor's degree in a related field (e.g., Disability Studies, Human Resources, Public Administration, Business Administration, etc.). At least 5 years of experience in accessibility management, ADA compliance, or related field. Experience in Section 504 compliance or similar federal regulations is strongly preferred.

Required Knowledge, Skills, and Abilities

• Knowledge of Section 504 of the Rehabilitation Act of 1973, the Fair Housing Act, and the Americans with Disabilities Act and the implementing regulations of these statutes; knowledge of other relevant federal, state, and local statutes and regulations.

• Knowledge of the reasonable accommodation and modification process, including understanding the interactive process, determining eligibility, and identifying appropriate accommodations.

• Excellent communication (written, verbal and interpersonal) and negotiation skills

• Effective problem-solving skills are needed along with excellent organizational and planning experience.

• Must be able to meet schedule and budget commitments in a dynamic environment.

• Ability to successfully manage multiple projects and work independently.

• Ability to travel to project sites as needed

• Ability to train staff on disability rights and other fair housing topics

Other: Must be insurable by JHA's insurance and possess a valid driver's license.

JHA is an Equal Opportunity Employer and a Drug-Free Workplace. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must submit with your application a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311

Largo, FL 33778-1630

Email: View email address on click.appcast.io