Guest Service Agent - Franchise
Hilton
Guest Service Agents for New Hotel Opening The Home2 Suites by Hilton of St. Charles is hiring for part time am / pm front desk. Shifts available: 7am-3pm - Full and Part Time 3pm-11pm - Full and Part Time 11pm-7am - Full time Saturday-Wednesday Job Summary Join our dynamic team as a Hotel Front Desk Associate for our exciting new property opening this September! This pivotal role offers an energetic and engaging environment where you will be the welcoming face of the hotel, ensuring every guest's experience begins with warmth and professionalism. Whether working during the morning or evening shift, you will be responsible for delivering exceptional customer service, managing reservations, and maintaining smooth front desk operations. This is an excellent opportunity to showcase your hospitality expertise and grow within a vibrant, fast-paced hotel setting. Responsibilities - Greet guests warmly upon arrival, providing a friendly and professional first impression. - Manage guest check-in and check-out processes efficiently using our property management system; PEP. - Handle all guest inquiries via multi-line phone systems with excellent phone etiquette, offering prompt and accurate assistance. - Assist guests with reservations, modifications, cancellations, and special requests. - Maintain detailed records of guest information, reservations, and billing details while adhering to hotel policies and procedures. - Respond swiftly to guest concerns or issues, applying customer... Hilton
Vacancy posted 1 day ago
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