Business Analyst II

Purpose of the Job The purpose of this job is to facilitate business and IT implementation of technology solutions in a cost‑effective way, communicate the requirements to stakeholders, facilitators, and partners. The position enables business to achieve its goals by liaising with both Business and IT stakeholders. Essential Duties and Responsibilities Partners with business leaders to align IT initiatives with business strategy. Acts as an intermediary between the business community and the technical community. Elicits, analyzes, and documents detailed business requirements, understanding business processes and relevant technology for business initiatives. Educates the IT organization on the direction of the business. Negotiates agreements and commitments by facilitating communication between business units and IT from initial requirements to final implementation. Coordinates and organizes input from various stakeholders, negotiates priorities, resolves conflicts, and builds consensus. Possesses expertise in the business unit(s) they support and understanding of the IT organization’s systems and capabilities. Applies insurance and information system knowledge to assist business in improving workflow and utilizing insurance systems cost‑effectively. Assists with test planning and configuration changes, including RICEFs. Achieves the strategic vision and operating platforms that define people, processes, tools, and technology. Works with business Product Owners to create and maintain an operating plan. Conducts user acceptance, functional unit, and integration testing. Facilitates communication between IT and business stakeholders/Product Owners to ensure projects are delivered on time and within budget. Formulates and defines system scope and objectives through research and fact‑finding combined with an understanding of applicable business systems and industry requirements. Provides insurance and technical support to IT staff. Implements new systems/solutions, enhancements, and maintenance of installed systems. Documents user manuals describing application installation and operating procedures. Participates in and contributes to design sessions in prototyping new or existing systems. Works to continually enhance business processes, operations, and information flow. Supervisory Responsibilities This role does not have supervisory responsibilities. Education and Skills Bachelor's degree from a four‑year college or university in Computer Science, Information Technology, or a related field. Minimum 2 years of relevant technical or business work experience; or equivalent combination of education and experience. Minimum 2 years of related experience in business analysis. Certificates, Licenses, Registrations Certified Business Analysis Professional (CBAP), Information Technology Infrastructure Library (ITIL), Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO) certifications and domain expertise preferred. Insurance certifications such as Chartered Property Casualty Underwriter (CPCU) and/or Associate in Risk Management (ARM) preferred. Knowledge and Skills Knowledge of insurance preferred. Strong analytical skills and ability to create compelling business cases, cost/effort estimates, and financial analysis. Team‑oriented focus; ability to conduct effective meetings with business and project teams. Ability to create and interpret user needs into specifications, user stories, flowcharts, UML diagrams, etc. Highly competent in reading, analyzing, and interpreting technical industry‑related journals and DOI filings. Strong understanding of basic system engineering, object‑oriented design; information risk and security guidelines, and architecture standards. Knowledge of modeling techniques: object orientation analysis, UML (Use Cases, Activity Diagrams). Good understanding of data management and database concepts. In‑depth understanding of software development lifecycles (Scrum, Waterfall, Hybrid) and experience writing requirements and test specifications. Intermediate knowledge of SQL and working knowledge of Excel (data cleaning, manipulation, reporting). Working knowledge of API standards for communication and integration between applications. Physical Requirements This job operates in a professional office environment. The employee is regularly required to talk or hear, sit, stand, walk, and bend during working hours. Requires manual and finger dexterity, eye‑hand coordination, and may be required to lift light objects. Requires normal or corrected vision and hearing. Work Environment The position operates in an office environment and requires frequent use of computer, telephone, copier, and other standard office equipment. We are not offering employment sponsorship for this opportunity. Job Category IT Salary Range The current range for this position is $83,017.13 – $140,002.70 (exclusive of fringe benefits and potential bonuses). Equal Opportunity Employment Statement ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. #J-18808-Ljbffr