Service Writer

Job Description

Job Description

A Service Writer  acts as the liaison between your dealership's customers and your service team . They are responsible for understanding customers' needs and communicating them to your service technicians/mechanics.

• Meeting with customers to discuss their needs
• Creating price estimates and time needed for repairs
• Requesting parts needed
• Scheduling service to specific jobs
• Communicating the needs of customers to your service technicians
• Entering Work Order details into your dealership’s management system
• Communicating information regarding parts, Work Orders, costs, warranties, time, etc.
• Communicating Work Order statuses to customers and relaying any additional work needed and associated costs
• Tracking repairs and problem causes
• Tracking and processing customer warranties and insurance

 

Company Description

When you join the team at a Midas franchise, you join a locally owned and operated team in a friendly, family-like environment. Midas franchisees support skill development and provide cross-training opportunities, so you can become fluent in squeaks, pings and rattles

Company Description

When you join the team at a Midas franchise, you join a locally owned and operated team in a friendly, family-like environment. Midas franchisees support skill development and provide cross-training opportunities, so you can become fluent in squeaks, pings and rattles