Service Manager Non Exempt

CINÉPOLIS CAREERSCinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!JOB DESCRIPTIONFLSA STATUS: Non - ExemptTITLE: Service ManagerDEPARMENT: OperationsLOCATION: TheaterSUPERVISORY RESPONSABILITY YESREPORTS TO: Assistant General ManagerJOB SUMMARYThe Service Manager is a brand ambassador who reinforces the company goals, values and mission statement while ensuring Cinépolis USA standards of luxury service. The Service Manager is responsible to assist with all Front-of-House functions of the theater including but not limited to: Guest Services, Servers, Bartenders, Runners, and Concessions. Provide excellent guest experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.JOB DUTIESAssists the Assistant General Manager in interviewing and hiring hourly staff; provides on-the-job training, and on-boarding of new hiresAssists with assigning work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are coveredFoster professional working relationships with direct reports, peers, direct supervisor, Human Resources and Head OfficeProvide direction, coaching and leadership for all employeesConducts daily pre-shift Take One meeting and delivers team sales goals and current promotionsEnsures maximization of sales by auditing sales staff and setting daily, and weekly goals via KPI boards and take onesReview sales numbers and goals on a regular basis and make operations adjustments as necessaryManages and supervises the In-Seat Dining process, auditorium sales, and guest experienceEnsures that facilities are clean, safe and in proper working order by adhering to company cleaning policyPerform daily opening, mid and closing operation dutiesAssist General Manager with various tasks, reports, scheduling and analyticsAssist as necessary with the preparation and follow through of special and private eventsPractice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience portraying a positive company image at all timesCommunicate regularly with the General Manager and Human Resources regarding employee issues and complaintsPartner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issuesAttend and participate in meetings and trainingsAssist when needed in the in-seat dining and auditorium sales management process - running F&B, handling expo roles, managing and creating teams for ISDOther duties as assignedEDUCATION AND/OR EXPERIENCEBachelor’s degree in Business Management, Hospitality or related field preferredHigh School Diploma or equivalent required1+ years of bar and restaurant management required2+ years of supervisory experience requiredFull service background, have restaurant knowledge, including inventory control and operationsServSafe certification preferredStanding, walking, lifting, twisting, bending, and traversing stairs on a frequent basisAvailability to work during holidays, nights, and weekendsJOB DESCRIPTIONAbility to work in a fast pace environmentSKILLSProven leadership and motivational skillsDisplays a professional appearance and is a positive role model within the restaurant and Support officeStrong written and verbal communication skillsStrong decision-making skillsEqually comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partnersHigh guest satisfaction expectations and focusResourceful problem-solving skillsSelf-motivated and results drivenStrong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneouslyHolds self and others accountable to consistently maintain high performance standardsWORKING CONDITIONS/PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity. #J-18808-Ljbffr