Member Service Representative 1

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• 401(k) Plan with Company Match
• Paid Time Off & Paid Holidays
• Medical, Dental, and Vision Insurance
• Robust Wellness Program
• Life & Disability Insurance
• Educational Assistance
• Generous Health Reimbursement Arrangement (HRA) Funds
• Employee Assistance Program (EAP)

• Process member transaction requests such as deposits, withdrawals, and transfers of funds and wire transfers
• Help members with basic inquiries about their accounts using the members’ account history in the data processing system
• Assist members with a variety of process changes to accounts
• Develop, strengthen, and deepen member relationships
• Responsible for own cash drawer and posting own daily cash transactions to and from the vault
• Responsible for balancing daily work
• Evaluate members’ needs and explain Credit Union services and products; recognize cross- selling opportunities and track performance
• Assist members in accessing safe deposit boxes
• Forward completed Automatic Clearing House (ACH) and ATM items, debit and credit card disputes, and process stop payment requests (not involving fraud)
• Provides operational support across various servicing platforms utilized by Member Services
  • Includes, not limited to, online account opening fulfillments, Remote Deposit Capture (RDC) processing, and a variety of other support functions for quality control purposes as needed from various departments
• Conducts quality control for internal processes performed within Member Services and other departments as needed
• Understand and follow BMI FCU policies and procedures complying with federal regulations including, but not limited to: Bank Secrecy Act; Anti Money Laundering regulations; USA Patriot Act; Office of Foreign Asset Control; Regulation CC; and Right to Financial Privacy Act

• High school degree, GED, or equivalent required
• Previous cash handling and customer service experience preferred
• Basic math skills
• Ability to work a varied work schedule
• Customer service focused
• Excellent communication (both verbal and written) and interpersonal skills
• Ability to balance multiple tasks and changing priorities
• High attention to detail
• Strong analytical and problem-solving skills
• Ability to work effectively in a team environment
• Proficient in Microsoft Office with competencies in Excel, general computer programs, and general office equipment
• Possess a professional demeanor
• Ability to receive and maintain confidential information

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.