Help Desk Representative $27/HR - IMMEDIATE HIRE

Job Description

Job Description

IMMEDIATE OPENING FOR TECHNICAL SUPPORT REP/HELPDESK REPRESENTATIVE $27/HR

FULL TIME OPPORTNITY WITH ROOM FOR ADVANCEMENT

SHIFT:

12 HOUR SHIFTS 645AM-645PM - DAYS YOU WILL WORK WILL ALTERNATE WEEK TO WEEK BELOW

WEEK 1 - MONDAY, TUESDAY, FRIDAY, SATURDAY

WEEK 2 - SUNDAY, WEDNESDAY, THURSDAY

ALBANY, NY

$27/HR

Qualifications

Two-year technical college degree or comparable experience

1-2 years' experience in related field preferred

Responsibilities

Provide entry- to intermediate-level monitoring and troubleshooting support for operational systems across multiple environments, ensuring 24x7 adherence to established procedures, checklists, policies, and recognized IT best practices.

Demonstrate a strong commitment to meeting and exceeding customer expectations while contributing to efforts that reduce service delivery risks and costs.

Build and maintain effective working relationships with stakeholders by actively listening, asking insightful questions, and understanding requirements.

Perform intermediate-level troubleshooting across systems, servers, applications, middleware, and supporting tools, following defined processes with minimal supervision.

Conduct network monitoring by validating tool availability, verifying service performance, and identifying, documenting, escalating, and resolving anomalies in accordance with established procedures.

Support logical security monitoring using approved tools and standard operating procedures.

Monitor system and server health by validating tool functionality, verifying services, and managing incidents through proper detection, escalation, and documentation.

Perform basic troubleshooting of network technologies, including IP-based devices and core transport systems, using established tools and guidelines.

Execute and validate operational processes, including scheduled processing, system balancing, file maintenance, change implementation, report distribution, and internal/external service requests.

Coordinate and manage service requests by executing, tracking, following up, and escalating issues in line with defined service guidelines.

Contribute to the development and maintenance of operational documentation, including procedures and checklists.

Comply with service level agreements (SLAs) and ensure performance targets are consistently met.

Follow established IT standards and audit requirements to support compliance and operational excellence.

Assist with testing activities in accordance with defined policies and procedures.

Monitor and troubleshoot automated processes, ensuring tools are available and functioning, and managing exceptions appropriately.

Engage in ongoing professional development through training plans, mentoring, progress tracking, and clear communication of career objectives.

Job Type & Location

This is a Contract to Hire position based out of Albany, NY.

The pay range for this position is $25.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Albany, NY.

This position is anticipated to close on Oct 21, 2026.

This is a fully onsite position in Albany,NY.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.