GUEST SERVICE SHIFT LEADER (OVERNIGHT)

Job Description

Job Description

Guest Service Supervisor

Front-End Leadership Role at Wally’s | Full Benefits | Growth Opportunity

Wally’s is seeking a dependable and service-focused Guest Service Supervisor to support front-end operations and help lead our Guest Service Team. This role blends hands-on cashier responsibilities with leadership accountability, ensuring transactions are accurate, guests feel welcomed, and daily operations run smoothly.

Guest Service Leads set the tone for hospitality and professionalism on the front end. If you enjoy mentoring others, staying organized in a fast-paced environment, and taking ownership of guest experience standards, this is an excellent opportunity to grow within Wally’s.

• 401(k) with 5% company match

• Company-paid medical option

• Dental & Vision coverage

• Company-paid Life Insurance

• PTO

• Short-Term & Long-Term Disability

• AD&D coverage

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

Guest Service Leads work directly alongside cashiers to ensure accuracy, efficiency, and hospitality standards are consistently upheld. You will support drawer counts, register balancing, transaction accuracy, and front-end organization while serving as a resource for newer team members.

You will provide real-time coaching, reinforce service expectations, and step in to resolve guest concerns using Wally’s BLAST de-escalation approach. Strong Leads maintain awareness of front-end performance, help correct issues before they escalate, and communicate effectively with Guest Service Managers when support is needed.

This role requires strong attention to detail, accountability, and the ability to lead by example in both service and compliance. Guest Service Leads also assist with training, mentoring, and reinforcing company standards across the team.

We are seeking candidates with prior guest service or cashier experience who are ready to take on leadership responsibility.

Ideal candidates demonstrate:

• Strong cash handling and basic math skills

• Confidence guiding and mentoring small teams

• Professional communication and reliability

• Ability to stay calm and solution-focused during busy periods

• Comfort working in a high-volume retail environment

Flexibility is required, including availability for nights, weekends, and holidays.

• Extended periods of standing and walking

• Frequent use of hands and arms

• Ability to lift up to 10 lbs regularly and up to 25 lbs occasionally

• Ability to bend, reach, and move throughout the front-end area

The front end defines the guest’s first and last impression. Strong Guest Service Leads protect accuracy, speed, and hospitality standards while helping build a dependable and high-performing team.

If you are ready to step into leadership, strengthen your supervisory skills, and contribute to Wally’s continued growth, we encourage you to apply.