Condo Front Desk Agent

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Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

The Front Desk Agent is responsible for maintaining the Brand Standards of Guest Service during check in and check out. This position will follow all front desk procedures to ensure a professional and genuine guest experience. This person will possess outstanding customer service, interpersonal and presentation skills in order to assist and resolve guest issues and complaints.

Job Specifications:

• Housing: Currently Available
• Expected Pay Range: $20.00 - $24.07 / hour
• Shift & Schedule Availability: Full Time

• Skill Level: Intermediate

Job Responsibilities include (but are not limited to):

• Welcomes guests in a warm, friendly, prompt, and professional manner

• Register guests, issue room keys, provide information, process payment for stay, answer front desk and PBX phones and close out guest accounts at time of check out

• Up-sell rooms when possible to maximize lodging revenue
• Utilize all guest notes to provide preferences on accommodations and services
• Follow proper cash handling procedures outlined in the bank contract and training manual
• Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages
• Assist at other front desks, internal and external departments as necessary
• Handle confidential and guest information with the highest degree of integrity
• Ensure the area is maintained in an organized manner and kept cleaned every shift. (i.e. entrance, lobby, front desk, back office, storage closets)
• Complete all administrative paperwork in a timely and accurate manner
• At the discretion of the Front Desk Manager, Assistant Front Desk Manager and Front Desk Lead, help train new team members
• Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.
• Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and services
• Answer the phone according to brand and resort standards
• Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
• Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as; concierge, greeter, PBX, Guest Service Agent and any other assistance when called upon
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
• Anticipate guest' needs, respond promptly and acknowledge all guests
• Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
• Notifies manager or lead if any equipment is broken or supplies are running low
• Practices safe work habits in all types of duties and with all equipment
• Ensure the department leads the charge in regard to recycling efforts and environmental initiative.
• Complies with all Resort policies, procedures and standards of operation
• Other duties as assigned

Job Qualifications:

• High School Diploma or Equivalent - required
• At least 1 year of experience in guest service - required
• Previous experience working front desk - preferred
• Good English communication skills - required

Interesting and Informational Links:

• Find out more about Vail Resorts Recruitment and “like” our page on Facebook
• Find out more about Keystone Resort
• Find out more about our Company Policies

The expected pay range is $20.00 - $24.07. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 494707 Reference Date: 05/22/2025 Job Code Function: Front Office