Vehicle Operations Support Specialist II (Manheim)

Vehicle Operations Support Specialist II

Company: Cox Automotive - USA

Job Family Group: Vehicle Operations

Management Level: Individual Contributor

Flexible Work Option: No remote option; must work at a specified Cox location

Travel %: No

Work Shift: Day

Compensation: Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description: A Volkswagen Warranty Administrator is responsible for the effective and timely administration of warranty claims across the dealership network, ensuring compliance with manufacturer policies and maintaining accurate records for audits and customer service

Core Responsibilities

• Claim Processing & Submission: Prepare, code, submit, and collect warranty claims within manufacturer timeframes; ensure all claim information is entered accurately into systems like UCS or Power
• Warranty Account Management: Advise on warranty adjustments to keep accounts balanced; track credits, rejections, and customer contributions toward goodwill claims
• Record Keeping & Audits: Maintain an accurate filing system for warranty claims; complete self-audits as required; keep records of submissions, payments, and rejections
• Policy Compliance: Administer warranty policy in the best interests of the dealership, manufacturer, and customer; ensure all administrative functions follow company policy
• Reporting & Review: Review warranty reporting systems with the Aftersales Manager to identify improvements
• Customer & Stakeholder Liaison: Advise internal and external customers on warranty matters; maintain relationships with service staff, specialist repairers, and manufacturer representatives
• Recall & Campaign Support: Inform staff of recall campaigns and changes in warranty/goodwill procedures; assist with recall and product enhancement campaigns
• Cross-Site Support: Support warranty claims at other sites during holidays or peak periods
• WIP Monitoring: Regularly check Warranty Work in Progress with Service Advisors to ensure claims are not missed.

Required Qualifications

Minimum

• High School Diploma/GED and 3 years' experience in a related field.

• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.

• OR 5 years' experience in a related field

• Previous experience in automotive, auction, fleet management, logistics, or related administrative roles.

• Strong organizational skills with the ability to manage multiple priorities.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).

• Ability to work under pressure in a fast-paced auction environment.

• High level of accuracy and attention to detail.

Preferred

• Experience with auction management software (e.g.,AS400, ASI, Auction Edge, AutoIMS, DRIVIN, etc.).

• Knowledge of title processing and vehicle remarketing operations.

• Prior experience supporting commercial accounts or B2B clients.

Drug Testing: To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us: Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.