Home Care Operations Manager

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Position Summary : Coordinate and manage all business and financial affairs and other operational activities related to the administration of the office by performing the following duties personally or through subordinates, including solid and consistent communication with branch leadership, handling accounting/billing functions, management of service issues, accurate file maintenance and management of the office support staff.

Schedule: M-F 8 to 5

Essential Duties:

• Keeps management informed by summarizing key information; reviewing and analyzing special reports; identifying trends with employees or clients and recognizing opportunities for improvement
• Reviews and approves timesheets for non-exempt branch staff
• Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a safe working environment free of environmental hazards
• Maintains confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards

Performance Responsibilities:

• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in Continuous Quality Improvement
• Represents the organization professionally at all times

Position Requirements & Competencies:

• Maintains objective, informative approach when assessing escalated situations
• Excels in communicating with all employees, from Sr. Leaders to entry-level new hires
• Creatively considers alternative solutions
• Adapts well to changing priorities

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.