Escalations Lead, Customer Service & Help Desk
Sharecare
Sharecare is looking for a Customer Service – Escalations team member in Austin, Texas, to handle escalated customer concerns and provide vital Help Desk support to the customer service team. This role requires at least 2 years of call center experience and strong analytical and communication skills. The ideal candidate will demonstrate strong leadership and initiative, ensuring high-quality service to our members. Sharecare is committed to making health care more accessible and affordable for everyone. #J-18808-Ljbffr Sharecare
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Escalations Lead, Customer Service & Help Desk in Austin, TX vacancy
- ...Sharecare is the leading digital health company that helps people – no matter where they are in... ...Under the supervision of the Customer Service Manager, the Customer Service – Escalations team member’s primary... ...while also providing Help Desk support for the Customer Service...SuggestedContract workFlexible hours
Sharecare
Austin, TX3 days ago - ...infrastructure. As the primary Site IT Lead for our Austin office, you'll play... ...sites as needed. Serve as an escalation point for the global Service Desk Team providing advanced technical... ...the organization Excellent customer service skills and the ability to be...SuggestedWork experience placementWork at office
$128k - $199k
...important and impactful work lead to the same place. Position The... ...ensures rapid restoration of IT services with minimal disruption to... ...Support Services, Global Service Desk and Deskside Support teams,... ...practices Declare, lead, and de-escalate Major Incidents; manage bridges...SuggestedTemporary workLocal areaRemote workRelocationFlexible hours- SquareDomain is seeking a full-time Support Team Lead in Austin, Texas. This role involves... ...team of Support Technicians, overseeing customer support operations, and ensuring quick... ...in technical support, a strong customer service commitment, and excellent leadership skills...SuggestedFull timeRemote work
- Gong is seeking a strategic Escalation Manager to own the lifecycle of high-stakes enterprise crises, from trigger to resolution, across... ...internal and external stakeholders to ensure swift, effective resolutions and protect customer relationships. #J-18808-Ljbffr GongSuggested
- ...monitoring and troubleshooting, customization and extensibility,... ...components), Integration Broker (Web Services, REST/SOAP Integrations),... ...documentation, proper communication and escalation, and ensuring compliance... ...advanced Level 2 Service Desk support, including complex...Remote job
- ...Customer Success Lead Lead customer success operations for Saronic’s Marauder... ...appropriate support tier. Escalate vessel and mechanical issues... ...escalation paths, and self‑service resources Qualifications 2-... ..., customer support, or help desk role supporting complex or...Permanent employmentTemporary workWork at office
jobs.frontdoordefense.com - Jobboard
Austin, TX1 day ago - ...encourage you to apply! Find Your Home to More Possibilities. Customer Service Provides SMART customer service at all times through the daily... ...programs. Cross-functionally trains in other areas of the store to help deliver the best customer service. Receives and directs calls...Full timeFor contractorsLocal area
Lowe's
Austin, TX3 days ago - Motorola Solutions is seeking a remote Supervisor to lead a team of Forwarding representatives and oversee support staff across customer service, pre-recovery processing, and escalated account scenarios. This position requires living anywhere in the United States and includes...Remote job
$22.3 - $35.2 per hour
...Lead Coordinator, Collections About Navista We believe in the power of community oncology... ...research, developing payment plans with customers, and building relationships of trust with... ...in a fast‑paced environment. Customer service mindset and problem‑solving skills. Ability...Hourly payTemporary workWork at officeLocal areaFlexible hoursCardinal Health
Austin, TX11 hours ago- ...A leading home improvement retailer in Pflugerville is seeking a Department Supervisor to lead and develop associates within various departments. The role emphasizes delivering excellent customer service and includes responsibilities like coaching staff and contributing...
The Home Depot
Pflugerville, TX1 day ago - ...Job Description Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising...
The Home Depot
Austin, TX5 days ago $13.5 per hour
...a full-time Sandwich Artist Crew Member Lead. This individual is responsible for holding... ...profit, efficiency, and superior customer service. The shifts for a store Person in Charge... ...Responsibilities Exhibits a cheerful and helpful manner while greeting customers and preparing...Full timeShift workDay shiftAfternoon shiftHeataction Limited T/a Destiny foods
Round Rock, TX1 day ago$96k - $120k
...locations worldwide. Job Description The Lead Environmental, Health, and Safety (ESH)... ...communication to deliver high quality customer service to all internal customers. The... ...plant ESH programs, make decisions and escalate matters as necessary ~ Intermediate...For contractorsWork at officeImmediate startWorldwideVisa sponsorshipWork visaRelocation packageAumovio
Austin, TX1 day ago- ...POSITION SUMMARY: The Lead Consultant is knowledgeable in all... ...delivers a positive customer experience to all customers.... ...appropriate FedEx Office products and services; producing complex orders; operating... ...to the Consultant and solve escalated customer issues. GENERAL...Work at officeLocal areaShift work
FedEx Office and Print Services
Austin, TX5 days ago - ...design, manufacture, and service mission‑critical... ...companies, including industry‑leading data centers and... ...with a best‑in‑class Customer Service and Safety culture... ..., and self‑help troubleshooting guides... ...with company startup/escalation process and procedures...Temporary workFor subcontractorImmediate startHome officeFlexible hoursWeekend workAfternoon shift
- A healthcare organization in Austin is seeking a Patient Access Team Lead to oversee the registration area, promote excellent customer service, and handle scheduling and staffing needs. Candidates should have a high school diploma and at least a year of related experience...
- ...departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. Essential Functions: Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory...Full timeWork at officeLocal areaFlexible hoursShift work
- ...oriented team where every member is valued, and experience opportunities for growth and career advancement. Responsibilities include customer service, food preparation, and team support. Benefits include paid training, bi-weekly pay, and access to a quality meal program. #J-...Bi-weekly payFull timePart time
- NAPA Auto Parts in Round Rock, Texas, is seeking an Assistant Store Manager to enhance customer service and lead a passionate team. You will manage daily store operations, ensuring sales growth and profitability while cultivating a customer-centric environment. The ideal...
- ...Store # : 003211 LensCrafters Position : Full-Time General Function The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement...Minimum wageFull timeLocal area
- PLS is seeking an Assistant Store Manager in Austin, Texas to lead in outstanding customer service and achieve store financial goals. You will support the Store Manager and motivate team members to exceed expectations. The ideal candidate will have management experience...
- A leading technology firm in Austin is looking for an ID Dataweb Lead to oversee L2 support operations, ensuring smooth operations and service continuity for the ID DataWeb platform. The ideal candidate will have strong leadership skills, experience in incident management...
- LensCrafters is seeking a Full-Time Team Lead in Round Rock, Texas, responsible for delivering exceptional customer service and managing store operations. The ideal candidate will have strong optical and retail experience, fulfilling essential duties like assisting customers...Full time
- ...Texas. The role entails supporting the Produce Manager with daily operations, maintaining product quality, and leading the produce team. Exceptional customer service and inventory management are key. Applicants should have a high school diploma and preferably 2+ years of...
- ServiceMaster Clean of Fraser Valley is seeking a Customer Service & Dispatch Manager to lead and optimize our customer service and dispatch operations. You will ensure an exceptional experience for our customers from the first notice of loss through project completion....Remote job
- A leading home improvement retailer in Pflugerville is seeking a Department Supervisor to lead and develop associates within various departments. The role emphasizes delivering excellent customer service and includes responsibilities like coaching staff and contributing...
- ...environment. This role involves overseeing team performance, ensuring quality standards, and driving sales through exceptional customer service. The ideal candidate has retail management experience, strong communication skills, and a passion for natural foods....Daily paidFlexible hours
- ...Captain to supervise banquet staff and coordinate food and beverage services. This role requires prior serving experience and at least three... ...organizational and communication skills, have a commitment to customer service, and be able to work adaptable schedules, including...
- ...popular restaurant chain is seeking a Shift Leader in Austin, Texas. The role involves managing associates, ensuring outstanding customer service, and maintaining product quality. Candidates must have a minimum of 1 year supervisory experience in a restaurant or retail...Shift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Escalations Lead, Customer Service & Help Desk. Be the first to apply!
