Benefit Eligibility Associate & Specialist

Job Summary

Are you passionate about helping others in our community? Do you have a keen eye for detail and a strong sense of responsibility? Are you able to adapt and pivot to changing business needs? Do you like working in a dynamic team? Do you like change and are able to multitask from one task to another? If so, we have the perfect opportunity for you! In this position, you will be responsible for working with individuals and families to assess eligibility needs and provide resources to amplify their success. Your efforts will have a significant impact on the families we serve. Don't wait Apply Today!

Overview of Eligibility Teams:

• Colorado Child Care Assistance Program (CCCAP)
• These teams are responsible for managing initial and continued eligibility of the child-care assistance program that supports families with child-care subsidies to help offset the cost of care.
• Economic Benefits
• These teams are responsible for managing initial and continued eligibility of economic assistance programs that support families, ensuring access to food and medical assistance benefits. Both at the main and satellite offices.
• Colorado Works
• These teams are responsible for managing initial and continued eligibility of economic assistance programs that support families, ensuring access to food, medical, and financial assistance benefits.
• Adult Financial Assistance
• These teams are responsible for managing initial and continued eligibility of economic assistance programs that support elderly and disabled residents, ensuring access to food, medical, financial, and long-term care services and supports.

Associate Benefit Eligibility Specialist Salary Range: $40,550.00 - $58,940.00 Annually Hiring Range: $41,800.00 - $46,800.00 Annually Anticipated Hiring Rate: $44,792.80 Annually Benefit Eligibility Specialist Salary Range: $44,910.00 - $65,130.00 Annually Hiring Range: $46,800.00 - $50,800.00 Annually Anticipated Hiring Rate: $48,848.80 Annually This position has an anticipated work schedule of Monday Friday, 8:00am 5:00pm; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change. Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud and Child Welfare Abuse & Neglect database (TRAILS) check.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Essential Duties/Responsibilities

• Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork.
• Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources.
• Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements.
• Conducts client customer service reviews.
• Reviews cases for accuracy and completeness.
• Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits.
• Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings.
• Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances.
• Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.
• Participates in internal committees, training, workshops and seminars.
• Assists with unassigned caseloads as needed.
• Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area. Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications

Knowledge, Skills, and Abilities

• Basic knowledge of public assistance rules, regulations, and procedures.
• Must be detail-oriented and ensure accuracy in work. Ability to enter data in applicable databases timely and accurately.
• Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and the public. Ability to provide excellent customer service.
• Ability to effectively plan, schedule, organize and assess situations to make prudent and appropriate decisions.
• Ability to provide conflict resolution and problem-solving skills.
• Ability to use standard office equipment including computer, fax machine, copier and telephone.
• Maintain regular and punctual attendance.

Required Education and Experience

• High school diploma or equivalent education.
• Two years of customer service or administrative experience.
  • Associate's degree or higher in a related field may substitute for the required experience.

Benefit Eligibility Specialist:

• High school diploma or equivalent education.
• Three years of customer service or administrative experience.
  • Associate's degree in a related field may substitute for one year of the required experience.
  • Bachelor's degree in a related field may substitute for two years of the required experience.
  • Education substitutions are not cumulative; only the highest qualifying degree will be considered.
• One year of experience determining eligibility for public assistance in a human services agency.

Pre-Employment Requirements

• Must pass conditional post-offer background investigation and drug screen.

Work Conditions

Duties are primarily performed in a high volume office and remote work environment dependent on business needs. May be required to work evening and weekend hours. May be exposed to clients in stressful situations. The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.

El Paso County is an E-Verify and Equal Opportunity Employer. El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.