Client Advocate

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Overview: The Implementation Advocate is part of a consultative implementation team that partners directly with healthcare provider clients to optimize Inovalon products and services based on their unique workflows and business needs. This is an IC-level role suited to someone who is client-facing, solutions-oriented, and brings a working knowledge of revenue cycle management. The team is evolving from transactional service delivery toward a more strategic advisory model, making this an opportunity to grow alongside a team that is expanding its scope and impact. Duties and Responsibilities: Manage the client onboarding experience from initial intake through go-live, applying a consultative approach to understand provider workflows and configure solutions accordingly; Document client requirements and configure applications to meet provider business processes, with emphasis on revenue cycle management workflows including claims, remits, and eligibility; Set and manage project timelines, milestones, and expectations with customers and internal stakeholders; Troubleshoot issues using an analytical approach and elevate following defined procedures, ensuring timely communication to customers and internal teams; Identify and communicate product feedback and expansion opportunities to the appropriate internal teams; Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work; Maintain compliance with Inovalon’s policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success. Job Requirements: Minimum 2 years of experience implementing or supporting software in a high-volume environment; Healthcare IT experience with working knowledge of revenue cycle management (RCM), including claims, remits, and eligibility processes; familiarity with HIPAA transaction code sets and EDI standards (ANSI X12, 835, 837, 270/271); Demonstrated experience with SaaS platforms and the ability to work across multiple operating systems (Windows, Linux); Strong verbal and written communication skills with a customer-first approach; Proficiency in Microsoft Office suite; experience with CRM systems such as Salesforce is a plus; Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously; Familiarity with project management fundamentals; Preferred Qualifications: Familiarity with clinical environments such as Ambulatory, Post-Acute, or Acute care settings; Experience with patient payment platforms or scheduling and time and attendance software. Bilingual (Spanish) is a plus. Education: Bachelor’s degree in Business or a related field, or an equivalent combination of education and experience. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time). Exerting up to 10 pounds of force occasionally and/or negligible amount of force. Subject to inside environmental conditions. Travel for this position will include less than 5% locally, usually for training purposes. Inovalon Offers a Competitive Salary And Benefits Package In addition to the base compensation, this position may be eligible for performance-based incentives. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more. Base Compensation Range $61,000—$89,000 USD This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions) By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. #J-18808-Ljbffr