Operations Manager, Mutual Fund Account Services - Memphis, TN

Job Description Summary Manage the development and implementation of processes, systems, and infrastructure to ensure a high quality and timeliness of operations in areas such as account services, international securities, transaction processing, or loan support/credit approval. Manage several departments of a processing unit or the entire unit. Hybrid Work Environment This position follows a hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Memphis, TN location. Responsibilities Independently reviews complex cash/share reconciliation issues, analyzes and interprets data and determines appropriate corrective action. Contacts internal and external customers as well as funds and depositories to resolve reconciliation issues. Processes various complex reconciliation related reports and utilizes tools including reconciliation related databases and 3rd party applications. Performs daily follow up on programmatic balancing processes to assure completeness and accuracy. Performs a daily review of aged items to ensure all balancing guidelines and risk controls are being appropriately followed. Proactively scrutinizes and addresses monetary, reputational or regulatory risk situations, involving leadership as appropriate. Provides leadership with both written and verbal feedback as well as periodic management reports to provide timely reconciliation updates including transaction aging, metrics and quality assurance reviews. Responsible for monitoring and reporting on general ledgers/monitor reserve accounts. Works with department leadership and business consultants to improve future business processes (focusing on risk, hard and soft dollar savings, and automation). Documents current/future business processes. Oversees an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both). Contributes to the development of annual and longer‑term business plans; forecasts performance against business key performance indicators (KPIs); develops business cases for key activities/projects; and estimates the financial and human resources required to deliver performance targets. Communicates the actions needed to implement the function's strategy and business plan within the team; explains the relationship to the broader organization's mission, vision, and values; motivates people to commit to these and to do extraordinary things to achieve local business goals. Manages and reports on the performance of a substantial, diverse team; sets appropriate performance objectives for direct reports or project/account team members and holds individuals accountable for achieving them; takes appropriate corrective action where necessary to ensure the achievement of team/personal objectives. Manages day‑to‑day service operations, developing and/or delivering a plan and outcomes for a service operations area with guidance from senior colleagues. Develops medium‑ or long‑term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams. Identifies shortcomings in existing business practices, then suggests and implements improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues. Develops procedures and interprets and applies policy for area of expertise to achieve specified outputs, or advises the wider business on application of policy, then monitors implementation of those procedures within the organization. Recommends changes to policies, processes, standards, and practices that would improve operational support. Develops and/or delivers a plan for significant aspects of internal communications with guidance from senior colleagues. Develops and/or delivers a contingency plan for significant aspects of the risk management and/or risk control processes. Develops and/or delivers budget plans with guidance from senior colleagues. Uses the organization's formal development framework to identify the team's individual development needs. Plans and implements actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provides informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential. Monitors and reviews performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct. Knowledge Of Complex investment concepts, practices, procedures and industry regulations related to mutual fund reconciliation activities. Intermediate mathematical skills including addition, subtraction, multiplication, division, percentages, fractions, averages and balancing sufficient to complete settlement. Accounting principles. Principles and practices of customer relations and communications. Skills Identifying financial events that affect balancing and reconciliation. Reconciling and correcting share/cash discrepancies. Calculating percentages, balancing accounts, and providing statistical data. Actively participates in user agreement testing (UAT) for systems and new process implementation. Involved in all aspects of testing, including internal audit, troubleshooting and suggested solutions. Provides guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. Provides guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements. Provides guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while ensuring they align with organizational strategies and objectives. Provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations and policies in area of expertise. Provides guidance and training to others on using clear and effective verbal communication skills to express ideas, request actions and formulate plans or policies. Provides guidance and training to others on analyzing data trends for use in reports to help guide decision making. Provides guidance and training to others on reviewing and creating relevant, lucid and effective reports. Provides guidance and training to others on identifying, assessing, prioritizing and managing risks. Uses expertise to serve as the organizational authority on meeting high customer service standards. Manages and applies safe systems of work while providing guidance and training to others. Provides guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests. Guides and trains others on managing projects and/or programs within desired cost, time and quality parameters. Engages in strategic planning. Plans, organizes, and executes the steps it takes to achieve a goal to achieve higher efficiencies. Education Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance, High School (HS) (Required) Work Experience General Experience - 6 to 10 years, Manager Experience - 3 to 6 years Certifications OS – Operations Professional – FINRA, Securities Industry Essentials Exam (SIE) – FINRA Travel Less than 25% Workstyle Hybrid Compensation and Benefits The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com. EEO Statement The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #J-18808-Ljbffr Raymond James