Order Processing Specialist

LS ELECTRIC America

Title: Sales Order Processing Specialist

Location: Lincolnshire, IL Office (On-Site)

About the Company

LS ELECTRIC AMERICA ("LSEA"), previously known as LG Industrial Systems, a global manufacturer and supplier of electrical equipment and products, is looking to establish its presence in the North American market under its own brand name. The establishment of the US based office in 2013 was a significant step toward this goal.

About the Role

The Sales Order Processing Specialist plays a pivotal role in ensuring the seamless flow of sales operations and high customer satisfaction. This position is responsible for the accurate, efficient processing of all incoming sales orders from initial entry to final invoice. A key component of this role involves managing the Return Merchandise Authorization (RMA) process, ensuring timely and correct handling of product returns and exchanges. The ideal candidate possesses exceptional attention to detail, strong organizational skills, and a commitment to delivering outstanding customer service while maintaining data integrity across all order-to cash activities.

Responsibilities

• Order Entry & Verification: Receive and accurately input sales orders from various channels (email, customer portals). Verify order details—including item codes, quantities, pricing, and shipping information— against purchase orders and internal records. Identify and resolve discrepancies with sales reps or customers immediately.

• Order Management & Tracking: Monitor order status from placement to delivery, proactively addressing potential delays. Coordinate closely with production, warehousing, and shipping departments to ensure timely fulfillment. Keep customers and the sales team updated on order status, backorders, and shipping tracking.

• Return Merchandise Authorization (RMA): Receive, review, and process customer requests for returns, exchanges, or repairs. Determine return eligibility based on corporate RMA policy, warranty terms, and product condition. Generate and issue RMA numbers, providing customers with clear instructions.

• Customer Support & Issue Resolution: Respond promptly to customer inquiries regarding order status, product availability, pricing, and shipping. Resolve customer complaints related to order issues in a professional manner.

• Data Integrity & Reporting: Maintain accurate, up-to-date customer and order records within the ERP system. Generate periodic reports on order volume, processing times, and other key departmental metrics. Identify opportunities for process improvements to enhance workflow efficiency.

• Documentation & Compliance: Maintain organized, easily auditable records of all sales orders and shipping documentation. Ensure strict compliance with company policies and internal controls.

Qualifications

• Education: High school diploma or equivalent required; Associate's or bachelor's degree in business administration, Supply Chain, or a related field preferred.

• Experience: 2+ years of experience in sales order processing, logistics coordination, or a related operational customer service role—ideally in a fast-paced environment.

• Technical Skills:

-Proficiency with ERP systems (e.g., SAP, Oracle, NetSuite) is highly preferred.

-Strong proficiency in Microsoft Office Suite (particularly Excel lookup formulas, Word, Outlook).

-Experience with CRM software (e.g., Salesforce) and familiarity with EDI (Electronic Data Interchange) or WMS systems is a major plus.

• Core Competencies: Exceptional attention to data accuracy, strong time-management skills, proactive problem-solving abilities, and a customer-first mindset under tight deadlines.

• Proficiency in Korean and English is preferred.

Company benefits:

• 100% Employer covered Health, dental and vision insurance
• 401K matching
• Long/short term disability insurance
• Life insurance
• Company paid vacation

LS Electric America Inc. is an equal opportunity employer.