Pro Services Support Technician

EcoWater Systems LLC Job Opportunity

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyou'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Established in 1925, EcoWater Systems LLC is headquartered in Eagan, MN. The company has two manufacturing facilities and a test engineering facility in northern Mississippi. EcoWater has been owned by Marmon Holdings, Inc. since 1981, and today is one of six companies within their Water group. EcoWater is the world's largest manufacturer of highly engineered, in-home water softening and drinking water solutions. In North America, there are four channels through which the company goes to market including a dealer business, a retail business, a wholesale/trade business, and an e-commerce/Direct-to-Consumer platform.

Marmon Holdings is a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon's 20,000-plus team members serve diverse industries and markets worldwide in over 20 countries. The 11 groups include Medical, Water, Foodservice Technologies, Retail Solutions, Transportation Products, Rail & Leasing, Electrical, Plumbing & Refrigeration, Metal Services, Industrial Products, & Crane Services.

The Ecowater Systems Pro Services Team is responsible for providing multi-channel (phone, email, chat) technical services and support for residential & commercial water treatment systems. This team supports our dealer, wholesale and retail channels. A Pro Services Support Technician assists installers, servicers and end customers with product sizing, quotes and troubleshooting water softeners, filters, and reverse osmosis systems. The Pro Service Support Technician has a broad and in-depth knowledge of problem water and problem water solutions.

Overall Responsibilities

• Provide (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common problem water issues.
• Assist in troubleshooting Wi-fi connected systems
• Track and alert and assist quality control of issues being reported from consumers, dealers, and wholesalers
• Assist quality control and product development with NEW products being developed. Troubleshoot, report, and follow up on any product concerns
• Provide support for new technicians and customer service representatives
• Assist in developing knowledge articles related to product support issues and resolutions

Qualifications, Skills, Competencies

• 2+ years water treatment installation and servicing experience preferred or
• 2+ years technical support for in home services (HVAC, Plumbing, Electrical etc.)
• WQA Certification strongly preferred but not required.
• Ability to prioritize and solve problems
• Customer focus ensures customer satisfaction
• Communication shares information in an engaging, timely, proficient, and effective way.
• Achievement driver uses hard work and drive to accomplish quality outcomes; results oriented.
• Strong computer skills

Work Environment

Must have the ability to work shifts between 7:30 am and 5:30 pm CST. Must be able to be in the office at least 4 days a week (Monday, Tuesday, Wednesday, and Thursday).

Travel Requirement

Minimal <10%

Pay Range: 25.20 - 30.80

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, and please be sure to include the title and the location of the position for which you are applying.