General Manager

Company Description Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness. Job Description Strategic Leadership Provide overall leadership and strategic direction for Mantis St Helena, ensuring alignment with the Mantis and Accor vision, values, and long-term business objectives. Develop and execute strategies that drive sustainable growth, enhance the property's market position, and ensure the hotel remains the leading hospitality destination on the island. Foster a culture of innovation, accountability, and continuous improvement, while identifying new opportunities to strengthen commercial performance and guest experiences. Key responsibilities include: Develop and execute the hotel's annual business plan and long-term strategic roadmap. Drive sustainable profitability, growth, and market share. Identify new market opportunities, partnerships, and revenue streams. Lead business transformation and change initiatives where required. Champion the Mantis and Accor culture, values, and Golden Thread across the property. Commercial Performance Take overall responsibility for the hotel's commercial success by driving occupancy, average daily rate (ADR), revenue generation, and profitability. Work closely with regional commercial teams to identify opportunities for business growth while maintaining the property's boutique positioning and service excellence. Key responsibilities include: Deliver agreed revenue, GOP, EBITDA, and profitability targets. Develop strategies to grow occupancy, ADR, RevPAR, and overall market share. Drive performance and enrolment of the ALL - Accor Live Limitlessloyalty program Support sales, marketing, and revenue management initiatives. Identify opportunities to diversify revenue streams across rooms, food and beverage, and experiences. Build relationships with key travel trade, corporate, government, and tourism stakeholders. Monitor market trends, competitor activity, and guest demand patterns to adjust commercial strategies accordingly. Operational Excellence Ensure the efficient and effective operation of all hotel departments while maintaining exceptional guest service standards and operational compliance. Lead the hotel through a hands-on management style that balances attention to detail with strategic oversight. Key responsibilities include: Oversee the day-to-day operations of the hotel. Ensure consistently high standards of service delivery across all guest touchpoints. Maintain exceptional standards of cleanliness, maintenance, safety, and presentation. Continuously review operational processes and implement improvements that enhance efficiency and guest satisfaction. Ensure compliance with Accor and Mantis brand standards and quality assurance requirements. Lead guest issue resolution and service recovery where required. Lead crisis, risk, and emergency management planning, ensuring the hotel is prepared to respond effectively to operational disruptions, unexpected events, and changes in guest demand. Establish, implement, and maintain operational policies, procedures, and governance frameworks that support compliance, consistency, and service excellence across the property. Financial Management Maintain full accountability for the financial performance of the hotel, ensuring sound financial governance, effective cost control, and achievement of business objectives. Key responsibilities include: Manage the property's full profit and loss responsibility. Prepare annual budgets, forecasts, and business plans. Monitor financial performance and implement corrective actions where necessary. Drive cost efficiencies without compromising service quality or guest satisfaction. Manage cash flow, working capital, procurement, and inventory controls. Develop and oversee capital expenditure plans and asset management initiatives. People Leadership Lead, inspire, and develop a high-performing team while fostering a culture built on trust, collaboration, accountability, and service excellence. A key focus of the role will be strengthening employee engagement and leadership capability across the hotel. Key responsibilities include: Champion Accor’s Heartist philosophy- cultivating a workplace culture of empathy, an environment where team members are empowered and actively mentoring locals into leadership roles. Provide visible and inspirational leadership across all departments. Build a positive workplace culture aligned to Mantis and Accor values. Develop leaders and create clear succession plans for key positions. Drive employee engagement, recognition, and retention initiatives. Support the ongoing development of local talent through structured coaching and mentoring. Ensure effective performance management and accountability across all levels of the business. Promote a safe, inclusive, and supportive work environment. Stakeholder Management Act as the primary representative of the hotel on St Helena, developing strong relationships with owners, shareholders, government officials, tourism authorities, community leaders, suppliers, and industry partners. Key responsibilities include: Maintain productive relationships with owners and shareholders. Provide regular reporting and updates on business performance. Collaborate with local tourism stakeholders to support destination growth. Represent the hotel and the Mantis brand within the local community and industry forums. Build partnerships that enhance the guest experience and strengthen the hotel's reputation. Ensure alignment between ownership expectations, business objectives, and brand standards. Sustainability & Community Engagement Champion sustainable tourism practices that reflect the Mantis conservation ethos while supporting local communities and preserving the unique environmental and cultural heritage of St Helena. Key responsibilities include: Drive sustainability initiatives across all areas of the operation. Promote responsible tourism practices and environmental stewardship. Support conservation and community development projects. Encourage local sourcing and supplier development where feasible. Strengthen the hotel's role as a responsible corporate citizen and community partner. Ensure sustainability principles are integrated into decision-making and daily operations. Qualifications Diploma or Degree preferably in hospitality or a related field, with a commitment to ongoing learning. Postgraduate qualification in Hospitality, Business, or Leadership would be advantageous. Minimum 7-10 years' senior leadership experience within the hospitality industry with proven experience as a General Manager or equivalent leadership role. Demonstrated success in driving operational performance, guest satisfaction, and financial results (Full profit and loss (P&L) accountability experience). Experience leading multidisciplinary teams and developing future leaders. Fully proficient in English, with excellent communication and presentation abilities. Dedicated to sustainability, environmental care, eco-tourism, and creating unforgettable experiences. Previous island, remote location, or emerging destination experience is highly desirable. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Why work for Mantis/Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. #J-18808-Ljbffr AccorCorpo