Customer Experience Specialist

Customer Experience Specialist

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

A position at British Swim School is more than just a job. It is an opportunity to be part of a mission that helps families feel safer around water. Our team teaches life-saving survival and swim skills that build confidence, create stronger swimmers, and make a lasting impact in the communities we serve.

Benefits include:

• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Compensation and benefits (dependent on the franchise owner) include:

• Pay starts at $14, based on experience and with possible opportunities for bonuses!
• Paid training!
• Birthday off and paid!
• Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs.
• Shifts typically run on weeknights from 3-8 pm and on weekends during the morning hours.

Your typical responsibilities include:

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child's progress, or about the program.
• Assisting swim instructors and managers when needed during swim lessons.
• Posting media content and monitoring social media platforms.

Minimum qualifications include:

• Excellent interpersonal communication and organizational skills.
• A responsible and professional demeanor.

Preferred qualifications include:

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.